Florence Renay Thomas
Crosby
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Homelines Teamlead
Walmart
10.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Auto Care Center Department Manager
Walmart
12.2019 - 10.2022
- Achieved [Number]% increase in productivity in fixed operations, parts and service department.
- Increased part shipment ratings by [Number]% through effective management of recall projects.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
OTC Department Manager
Walmart
05.2014 - 12.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Fashion Zone Supervisor
Walmart
05.2010 - 05.2014
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation and safety procedures.
- Inspected equipment and tools used for safe operation.
- Directed projects according to schedule and quality demands.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Prepared and submitted reports on job progress and safety conditions to upper management.
OTC Department Manager
Walmart
04.2008 - 05.2010
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
High School Diploma -
Robert E Lee High School
Baytown, TX05.1995
Skills
- Trend Tracking
- Performance Monitoring
- Schedule Management
- Production Monitoring
- Regulatory Compliance
- Employee Evaluation
Timeline
Homelines Teamlead
Walmart
10.2022 - Current
Auto Care Center Department Manager
Walmart
12.2019 - 10.2022
OTC Department Manager
Walmart
05.2014 - 12.2019
Fashion Zone Supervisor
Walmart
05.2010 - 05.2014
OTC Department Manager
Walmart
04.2008 - 05.2010
High School Diploma -
Robert E Lee High School
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