Francia Boyette
Diamondhead
Summary
Bilingual Graphic Designer and Customer Service Professional dedicated to enhancing client satisfaction through impactful visual solutions. Managed multiple projects under tight deadlines, ensuring timely delivery and high-quality standards. Fostered customer relationships and drove sales success through effective communication and collaboration.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
11.2023 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Utilized memorized store layouts and planograms to fulfill orders along shortest, most efficient routes.
- Reviewed orders prior to pick up to ensure accuracy and adherence to purchase-by dates.
- Stored completed orders in labeled, temperature-appropriate areas for timely customer pick up.
National Call Center
Pine Grove Addiction and Behavioral Health
Hattiesburg
12.2024 - 06.2026
- Guided clients in navigating recovery programs and resources to enhance their understanding and access.
- Handled incoming calls with empathy and professionalism to address client needs.
- Educated clients on available services to ensure they received appropriate support.
- Coordinated initial appointments for patients, ensuring timely access to healthcare services.
- Partnered with team members to streamline service delivery and boost client satisfaction.
Graphic Designer / Sales Associate
Image Signs And Neon
08.2022 - 09.2023
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
- Designed engaging storefront signs to enhance visual appeal and attract customers.
- Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
- Provided mockups to customers and gathered feedback for necessary adjustments.
- Created organized digital image files for easy access and distribution among team members.
- Filled out proper paperwork for required licensing.
Education
Bachelor of Arts - Graphic Design
University of Southern Mississippi
Hattiesburg05-2019
Skills
- Fluent in Spanish
- Customer service expertise
- Sales experience
- Product picking
- Print design
- Call center operations
- Retail sales
- Layout Design
- Branding
- File Organization
- Document Management
Languages
Spanish
Timeline
National Call Center
Pine Grove Addiction and Behavioral Health
12.2024 - 06.2026
Online Personal Shopper
Walmart
11.2023 - Current
Graphic Designer / Sales Associate
Image Signs And Neon
08.2022 - 09.2023
Bachelor of Arts - Graphic Design
University of Southern Mississippi