Frank Smoot
Jackson
Summary
Dynamic and results-oriented entry-level professional seeking a management role to leverage strong leadership skills and operational expertise. Proven success in leading teams, enhancing operational efficiency, and implementing cost-reduction strategies while managing inventory audits, cycle counts, and multinational logistics. Proficient in optimizing supply chain strategies and ensuring safety compliance, with a commitment to driving continuous improvement and achieving organizational goals. Prepared to contribute to a forward-thinking company that prioritizes innovation and excellence in management practices.
Overview
14
14
years of professional experience
Work History
Warehouse Manager
Gulfeagle Supply
07.2024 - Current
- Responsible for the organization, hiring, scheduling of staff, and directing the various warehouse activities on a day-to-day basis to ensure satisfactory service and delivery to the customer.
- Oversaw daily warehouse operations, ensuring efficient order fulfillment and inventory management.
- Implemented safety protocols, reducing workplace incidents and enhancing employee compliance.
- Streamlined shipping processes, improving delivery times and customer satisfaction rates.
- Adjust schedules as necessary in both shipping and receiving areas, responsible for warehouse inventory, order accuracy, fleet, and facility maintenance.
- Ensures a safe, organized, and clean work environment and that all staff retain adherence to such continually.
- Responsible for inspection and maintenance of property fencing, security, and fire prevention.
- Other responsibilities as assigned or deemed necessary.
Merchandising Service Manager/Sales Specialist
Lowe's
08.2018 - 07.2024
- Directed team efforts to achieve project goals and maintain operational efficiency.
- Directed merchandising service team scheduling and resource management to align with overall merchandising service strategy.
- Facilitated project planning for merchandising service associates (MSAs) by outlining scheduling expectations and material requirements.
- Achieved successful onboarding and training of new hires, resulting in improved team performance. Delivered effective coaching to MSAs, enhancing their job proficiency. Cultivated a mentoring environment that empowered MSAs to excel in their roles.
- Evaluated and provided feedback on MSAs' performance to drive continuous improvement.
- Conveyed project information updates and execution feedback to enhance collaboration between store team field leaders and corporate teams.
- Monitored and coordinated merchandise organization, ensuring full compliance with planogram guidelines for assigned area.
- Ensured correctness of product details and pricing for signage reorder stickers to maintain operational efficiency.
- Verified adherence to Lowe's planograms and safety standards during product display resets and bay integrity initiatives.
- Engaged with customers and employees to resolve inquiries effectively, offering assistance in navigating store layouts and project execution when required.
- Conducted thorough merchandising resets and service initiatives, ensuring compliance with safety and merchandising guidelines.
- Achieved efficient workspace organization through strategic movement and replacement of beams and grids. Enhanced product visibility and accessibility by effectively rotating stock and constructing displays. Leveraged power equipment to streamline assembly processes and support material management.
- Ensured customer satisfaction through prompt and precise order processing while thriving in a dynamic work setting.
- Streamlined call management processes to accommodate a high volume of inquiries per hour, improving response times.
- Developed and preserved excellent rapport with clients, ensuring ongoing engagement.
- Collaborated in conducting semi-annual inventory counts, contributing to effective inventory management.
- Executed order processing by entering customer requests into system and overseeing production tracking for efficient delivery.
Overnight Merchandiser/ Inventory Specialist
Walmart, Madison, MS
Madison, MS
02.2018 - 07.2019
- Executed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Evaluated order pricing to maintain adherence to established guidelines.
- Streamlined interdepartmental processes through meticulous entry of shipping and planning instructions, report updates, and effective inventory management.
- Guided and enhanced the skills of associates and leaders to foster team development and operational excellence.
- Executed strategic organization of merchandise displays to improve product visibility and encourage customer engagement.
- Coordinated with team members to uphold inventory integrity and manage stock levels effectively.
Sales Specialist
The Home Depot, Madison, MS
Madison, MS
04.2014 - 08.2018
- Coordinated daily interactions with customers to address inquiries about order statuses, back orders, quality matters, and delivery schedules.
- Maintained up-to-date knowledge of offerings to effectively address inquiries and process orders.
- Executed inventory management processes and compiled detailed production reports for supervisors and managers, enhancing operational efficiency.
- Led collaborative efforts with team and clients to establish pricing structures and scheduling plans. Managed inquiries to enhance customer satisfaction and project efficiency. Fostered strong relationships to drive project success.
- Oversaw preparation of sample shipments and coordinated ordering of samples and marketing materials to enhance sales team effectiveness. Evaluated stock levels to ensure resource availability for sales initiatives.
- Managed customer accounts and sales operations to ensure timely collections and maintain satisfaction.
- Managed client relationships, particularly with Home Depot, to ensure accurate product ordering and efficient inventory management.
- Leveraged extensive product expertise to guide customers in selecting optimal home improvement options.
- Executed targeted sales initiatives aimed at improving customer satisfaction and increasing overall store profitability.
Lead Supervisor
Cardinal Health, Madison, MS
Madison, MS
08.2012 - 10.2014
- Oversaw evening management team to enhance operational efficiency. Guided team in executing strategic initiatives to improve service delivery. Fostered collaboration among team members to achieve organizational objectives.
- Supervised a workforce of 10 to 30 employees, focusing on performance evaluation, safety protocols, and goal attainment.
- Coordinated cross-training programs and job rotation schedules to optimize employee skill sets.
- Achieved efficient product processing by receiving large boxes on warehouse dock. Streamlined scanning operations with RF scanner. Documented product information accurately in computer system.
- Executed voice-assisted picking processes to ensure precise selection and handling of both large case and small unit measure items.
- Achieved efficient material handling by expertly operating equipment including order picker, forklift, reach truck, turret truck, pallet jack, and walkie rider. Contributed to streamlined processes and improved productivity.
- Oversaw daily operations, ensuring adherence to safety protocols and regulatory compliance.
- Trained and mentored team members on best practices and operational efficiency.
Education
Master of Business Administration - Management
Strayer University
03-2026
Bachelor of Business Administration - Management
Strayer University
06-2021
Associate of Applied Business - Business Management
Antonelli College
02-2017
Skills
- Effective time management skills
- Effective judgment in problem-solving
- Operational management under constraints
- Building strong customer relationships
- High-quality service under pressure
- Skilled in attentive listening
- Experienced in using Microsoft productivity tools
- Efficient loading techniques
- Order fulfillment
- Analytical problem-solving
- Experienced in forklift logistics
- Inventory management
- Warehouse management
- Freight handling
- Logistics coordination
Timeline
Warehouse Manager
Gulfeagle Supply
07.2024 - Current
Merchandising Service Manager/Sales Specialist
Lowe's
08.2018 - 07.2024
Overnight Merchandiser/ Inventory Specialist
Walmart, Madison, MS
02.2018 - 07.2019
Sales Specialist
The Home Depot, Madison, MS
04.2014 - 08.2018
Lead Supervisor
Cardinal Health, Madison, MS
08.2012 - 10.2014
Bachelor of Business Administration - Management
Strayer University
Associate of Applied Business - Business Management
Antonelli College
Master of Business Administration - Management
Strayer University