Freddy Mitchell
Nesbit
Summary
Computer skills in many different industries. Strong sales and customer service skills. Management experience. Inventory experience.
Overview
25
25
years of professional experience
Work History
Sales Manager
Fastenal
06.2021 - Current
- Develop relationships with existing customers and identify potential new customers
- Maintaining and growing the existing customer base.
- Sourcing, quoting, purchasing, and coordinating shipments to international customers.
- Identifying new potential suppliers and sources for current customer needs.
- Follow up with customers after their purchase to ensure satisfaction
- Balancing multiple customer requests at different stages of the purchasing process and meeting customer requirements based on individual country regulations.
- Completing required training within the training period.
- Utilize Fastenal’s computer systems to track sales, generate reports, and manage accounts
- Stay current on industry trends and best practices
- Supporting and participating in continuous improvement activities and performing other duties as needed for branch success.
- Understanding available resources to complete tasks and utilizing them appropriately.
- Assist customers with product selection, providing technical advice and support as needed
- Process orders accurately and efficiently, ensuring that all paperwork is completed correctly
- Maintain accurate records of sales transactions, inventory levels, and customer information
- Monitor stock levels and order new products when necessary
- Provide feedback on customer needs and preferences to management
Team Lead, Account Manager
United Recovery & Remarketing
01.2015 - 01.2019
- Worked as a Team Lead over the Ally Financial account which was the largest client for the company with around 4,000 accounts a month.
- Used research websites and programs such as Equifax, LexisNexis and others to obtain information in order to recover vehicles.
- Utilized Microsoft Excel spreadsheet technology for tracking and verifying customer data.
- Effectively managed client calls in a professional and courteous manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Worked different stations to provide optimal coverage and meet production goals.
Ticket Agent
Delta Airlines
01.2006 - 01.2015
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Assisted passengers with airline reservations, ticketing and checking in baggage.
- Assisted displaced passengers with hotel accommodations, meals and transportation as necessary.
- Defused stressed customers and solved problems related to missed and canceled flights as quickly and efficiently as possible.
- Made boarding announcements, assigned flight seating for various tiers and monitored the jet way safely and quickly to ensure proper flight arrival and departure.
- Maintained confidentiality of passenger information as well as airport data.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Account Manager
Team Worldwide
01.2004 - 01.2006
- Maintained and serviced the Yellow Pages account by setting up distribution sites across the country.
- Used Microsoft Excel as well as postal statistics for the handling and distribution of required paperwork.
- Worked on tight schedules and met all deadlines in order to open the satellite offices in a timely manner.
Shop Manager
Midas
01.2002 - 01.2004
- Provided leadership and directives to shop technicians for the highest quality and efficiency of work.
- Responsible for meeting quotas, deadlines and reporting to the district manager on a quarterly basis.
- Assisted with recruiting of technicians and terminations as necessary.
- Responsible for opening and closing of the store as a primary key holder.
Retail Sales Consultant
Cingular Wireless
01.2001 - 01.2002
- Responsible for assisting customers and being skilled on all products sold and services offered in order to optimize sales.
- Completed all administrative aspects of the sale including but not limited to; completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.
- Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
Education
Bachelor of Business Administration - Marketing Management
University of Memphis
Skills
- General - Microsoft Word, Excel, Outlook and PowerPoint
- United Recovery & Remarketing – Irepo, Equifax, FastData and various other tools
- Delta Airlines - PARS, AOP, DELTA Term, & Cornerstone software
- Team Worldwide - Microsoft Excel
- Midas - Enterprise Software
Timeline
Sales Manager
Fastenal
06.2021 - Current
Team Lead, Account Manager
United Recovery & Remarketing
01.2015 - 01.2019
Ticket Agent
Delta Airlines
01.2006 - 01.2015
Account Manager
Team Worldwide
01.2004 - 01.2006
Shop Manager
Midas
01.2002 - 01.2004
Retail Sales Consultant
Cingular Wireless
01.2001 - 01.2002
Bachelor of Business Administration - Marketing Management
University of Memphis
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