FREDRICKA M. BROWN

• Provided personalized care plans tailored to individual client needs, enhancing quality of life.
• Assisted clients with daily living activities, ensuring comfort and safety in home environments.
• Monitored and documented health status, communicating changes to family members and healthcare professionals.
• Developed strong relationships with clients, fostering trust and emotional support during challenging times.
• Provided emotional support and companionship to patients, promoting overall wellbeing.
• Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
• Assisted clients with daily living activities for improved quality of life.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.

Responsible for picking and loading parts to the kit carts for the assembly line

• Read and followed standard operating procedures
• Worked with licensing managers to understand the markets and assist with prioritization of target accounts for licensing opportunities
• Fabricated large and small parts per drawing and assembled parts as required
• Collated components for assembly
• Monitored machine operation and diagnosed malfunctions
• Maintained quality assurance and customer satisfaction objectives.
• Calibrated machines to maintain required productivity levels and adherence to quality standards.
• Generated, submitted and presented reports to enhance [Area of expertise] quality standards.

• Educated customers on product and service details and information
• Determined root causes of issues and solved diverse problems to improve business operations and management
• Delivered support to hundreds of customers everyday.
• Communicated with customers to assess and address their individual needs, providing them with timely and quality support via telephone and email.
• Logged call information and solutions provided into database.

• Maintain sanitation, health and safety standers in work areas
• Take food, drink orders and receive payments from customers
• Clean, stock, restock workstations and display cases
• Prepare and serve beverages such as coffee and fountain drinks
• Communicated clearly and positively with coworkers and management
• Built loyal clientele through friendly interactions and consistent appreciation
• Resolved complaints promptly and professionally
• Cross-trained and coordinated scheduling with team members to ensure seamless service
• Forklift Certified - April 2017.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Trained employees in time management and proper ways to complete job duties.