Gabriella Quinonez
McHenry,IL
Summary
Energetically excelled at Natural Therapy Wellness Center, mastering tech-savviness and exceptional organization skills. Known for enhancing client satisfaction and streamlining appointment scheduling. Bring a proven track record of problem-solving and customer service excellence, ensuring seamless operations and positive client interactions.
Overview
2
2
years of professional experience
Work History
Receptionist Clerk
Natural Therapy Wellness Center
05.2024 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered 10-15 phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed over 10 appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in 15- 20 visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Dog Sitter
Steve
11.2022 - 08.2023
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including 2-3 photos and 2 videos.
- Exercised animals regularly with 1 hour walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Provided exercise opportunities for the dogs, on daily walks.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.
- Gained repeat business through exceptional customer service and genuine compassion for the animals in my care.
- Managed scheduling efficiently, accommodating last-minute bookings and adjusting for cancellations or changes in plans.
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
Education
Bachelor of Arts - Criminology/Psychology
Bradley University
Peoria, IL05.2027
High School Diploma -
McHenry West Campus
McHenry, IL05.2023
Skills
Appointment Scheduling
Telephone skills
Verbal and written communication
Problem-Solving
Customer Service
Time Management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Clerk
Natural Therapy Wellness Center
05.2024 - Current
Dog Sitter
Steve
11.2022 - 08.2023
Bachelor of Arts - Criminology/Psychology
Bradley University
High School Diploma -
McHenry West Campus
Similar Profiles
Nicole FortuneNicole Fortune
Lead Medical Esthetician and Business Development at All Natural Wellness CenterLead Medical Esthetician and Business Development at All Natural Wellness Center
Lisa LisaLisa Lisa
Licensed Massage Therapist at Natural Path Wellness CenterLicensed Massage Therapist at Natural Path Wellness Center
Kristi MinterKristi Minter
Office Manager at Selah Wellness/Red Bird Natural Healing CenterOffice Manager at Selah Wellness/Red Bird Natural Healing Center