Gala Elkins
Gulfport,MS
Summary
Dynamic and results-driven professional with extensive experience in customer service and cleanliness maintenance at Lock4. Coffeehouse.
( Destiny Schadd). Proven ability to enhance customer retention through exceptional service and attention to detail. Skilled in training teams and optimizing operations, ensuring a positive atmosphere and driving sales through effective product upselling.
Overview
5
5
years of professional experience
Work History
Barista Shift Supervisor
Lock 4. Coffeehouse. Destiny Schadd
11.2022 - 03.2025
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Waitress Supervisor
Bluebell Diner
10.2022 - 12.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Bakery Manager
Home+Brew by MisDiy
05.2020 - 10.2022
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
Tanning Consultant
Paradise Nails and Tanning,Kathy Eddleblute
01.2020 - 09.2022
- Contributed to a clean and hygienic environment by maintaining the cleanliness of tanning beds and rooms after each use.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Resolved any customer complaints or issues professionally, ensuring a positive outcome for both the client and the salon.
- Educated clients on health and safety of tanning facilities and procedures.
Education
High School Diploma -
Elkins View
McConnelsville, OH05.2023
Skills
- Cleanliness maintenance
- Product upselling
- Customer service
- Attention to detail
Timeline
Barista Shift Supervisor
Lock 4. Coffeehouse. Destiny Schadd
11.2022 - 03.2025
Waitress Supervisor
Bluebell Diner
10.2022 - 12.2023
Bakery Manager
Home+Brew by MisDiy
05.2020 - 10.2022
Tanning Consultant
Paradise Nails and Tanning,Kathy Eddleblute
01.2020 - 09.2022
High School Diploma -
Elkins View
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