GANDY SHARICE
Starkville
Summary
Skilled Telecommunicator with relevant background in prompt response to emergency and non-emergency calls. Strengths include clear communication, rapid problem-solving abilities, and knowledge of computer-aided dispatch systems. Notable for maintaining calm under pressure, providing necessary information for first responders, and contributing significantly to team efficiency in previous roles.
Overview
17
17
years of professional experience
Work History
Emergency Telecommunicator
Mississippi University Police Department
08.2019 - Current
- Greet front office patrons, help with after hour hotel check-ins and aid with any inquiries when assigned clerk is away
- Operates a multi-line call system to receive 911 emergency and non-emergency calls and runs basic office equipment
- Prioritizes emergency and non-emergency situations and needs; route information to appropriate police, fire and rescue units
- Utilizes Microsoft Word, Excel and other Office applications to store various data for tow logs, emergency phone checks, etc.
Agent Mentor
DirecTV
12.2015 - 06.2019
- Trained new employees on the daily job operations of the job and how to perform the job effectively
- Kept track of employees’ time sheets and call data
- Delivered world class customer service by communicating with energy and personal confidence
- Aided customers with billing inquiries and payment options
Stewardess
American Cruise Lines
03.2017 - 08.2017
- Provided great customer service to guests on their stay
- Helped customers with reservations
Cashier
McDonald's
04.2009 - 08.2015
- Helped customers and collected payments
- Maintained overall store appearance
Education
high school diploma -
East Oktibbeha County High School
Skills
- Microsoft Word
- Excel
- PowerPoint
- Typing Speed: 65 WPM
- 10 years of computer experience
- Exceptional communication
- Multi-line call handling
- Data entry accuracy
- Emergency response prioritization
- 911 operations knowledge
- Microsoft Office usage
- Customer relationship management
- Training and development
- Troubleshooting procedures
- Call data analysis
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Crisis management
- Call prioritization
References
- Valerie Rice, Work Colleague, Parris712001@yahoo.com, (662) 341-0513
- Kenneth Spencer, Former Supervisor, spencer@saffairs.msstate.edu, (662) 418-3641
- Rhonda Keenun, Personal Reference, (662) 418-6085
Timeline
Emergency Telecommunicator
Mississippi University Police Department
08.2019 - Current
Stewardess
American Cruise Lines
03.2017 - 08.2017
Agent Mentor
DirecTV
12.2015 - 06.2019
Cashier
McDonald's
04.2009 - 08.2015
high school diploma -
East Oktibbeha County High School