Gena Butler
Laurel
Summary
Results-driven General Manager with expertise in budget management, staff development, and operational efficiency. Proven ability to enhance guest experiences and implement effective marketing strategies.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Everspring Inn & Suites
Oskaloosa
08.2022 - 11.2024
- Managed daily operations to ensure high-quality guest experiences.
- Oversaw staff training and development for improved service standards.
- Implemented cost control measures to optimize operational efficiency.
- Coordinated with vendors for timely supply and inventory management.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Resolved guest complaints promptly to maintain satisfaction levels.
- Conducted regular inspections to uphold property cleanliness and safety protocols.
- Collaborated with department heads to streamline operational workflows.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Best Western Hotel
Laurel
02.2022 - 08.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Owner/Operator Manager
Butler Cleaning Service
Ellisville
03.2008 - 01.2021
- Managed daily operations of a cleaning service to ensure efficiency.
- Supervised and trained staff on cleaning techniques and safety protocols.
- Developed schedules for team members to optimize service coverage.
- Communicated with clients to address concerns and maintain relationships.
- Conducted routine inspections of completed work for quality assurance.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
Education
Criminal Justice
Jones County Junior College
Ellisville, MSCulinary Arts
Jones County Junior College
Ellisville, MSSkills
- Budget management
- Employee training
- Marketing strategy
- Inventory control
- Operational efficiency
- Staff development
- Time management
- PC competent
- Contract negotiations
- Client relations
- Administrative skills
- Supervision and training
- Analytical skills
- Profit and loss accountability
- Budget forecasts
Certification
- Serve Safe Certified
- CPO Certified
- Five Levels of Leadership Training
- Risk Analysis Training
Affiliations
- Volunteered for the Chamber of Commerce in Iowa
- Member of the American Legion post 170 Ellisville
Timeline
General Manager
Everspring Inn & Suites
08.2022 - 11.2024
General Manager
Best Western Hotel
02.2022 - 08.2022
Owner/Operator Manager
Butler Cleaning Service
03.2008 - 01.2021
Criminal Justice
Jones County Junior College
Culinary Arts
Jones County Junior College