Georgia Graham
Philadelphia
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
38
38
years of professional experience
Work History
Substitute Teacher
Kelly Services
11.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
CUSTOMER SERVICE AGENT/STAND-IN HEAD CASHIER
LOWE’S
02.2017 - 09.2020
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Managed quality communication, customer support and product representation for each customer.
- Prevented store losses using awareness, attention to detail and integrity.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Communicated all merchandise needs and/or issues to appropriate supervisors.
- Computed accurate sales prices for purchase transactions.
- Managed cash stock accurately.
- Assisted customers with store and product complaints.
CALL CENTER SUPERVISOR
GOLDEN MOON RESORT & CASINO
07.2004 - 10.2016
- Supervised a team of up to twenty -five associates in a high-volume call environment.
- Worked closely with upper management coordinating, assigning, and completing daily, weekly, and monthly goals.
- Monitored random calls to improve quality, minimize errors and track call center staff performance.
- Escalated issues to respective department managers when necessary.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Answered telephone calls and responded to inquiries and/or transferred calls.
- Provided information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Took ownership of the customer issues and provided complete end-to-end problem resolution.
- Provided associates with quality call center training skills, call scripting, skills assessment and evaluation, coaching, and employee development training.
CUSTOMER SERVICE MANAGER
WAL-MART
04.1989 - 09.2003
- Strong leader of customer service support
- Facilitated inter-departmental communication to effectively provide customer support.
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
- Toured the store with associates to assess the overall presentation of merchandise.
- Reviewed and evaluated all performances if associates.
- Participated in the interviewing, hiring, and training of hourly employees.
ASSISTANT TEACHER
NESHOBA CENTRAL ELEMENTARY SCHOOL
08.1987 - 05.1994
- Worked under teacher’s direction to maintain a clean, safe, and comfortable classroom.
- Assisted and monitored students in groups and/or an individual basis.
- Led classroom activities for First graders
- Helped children during lunch time, including cleanup.
- Tutored learners with special needs such as learning disabilities or language disadvantages.
- Accompanied students on class trips and offsite school events.
- Enforced positive discipline according to classroom ruled and school protocols.
Education
General Diploma -
Neshoba Central High School
05.1981
AA Degree - X-Ray Technology
Coahoma Jr. College
05.1983
Skills
- Adaptability
- Teamwork
- Time management
- Communication
- Problem solving
- Empathy
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
ACTIVITIES
Certified Substitute Teacher with Kelly Services Company for Philadelphia Elementary, Middle and High School located in Philadelphia, MS from 2005 – 2020.
Timeline
Substitute Teacher
Kelly Services
11.2022 - Current
CUSTOMER SERVICE AGENT/STAND-IN HEAD CASHIER
LOWE’S
02.2017 - 09.2020
CALL CENTER SUPERVISOR
GOLDEN MOON RESORT & CASINO
07.2004 - 10.2016
CUSTOMER SERVICE MANAGER
WAL-MART
04.1989 - 09.2003
ASSISTANT TEACHER
NESHOBA CENTRAL ELEMENTARY SCHOOL
08.1987 - 05.1994
AA Degree - X-Ray Technology
Coahoma Jr. College
General Diploma -
Neshoba Central High School
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