Gerri Moore
Olive Branch
Summary
Experienced Service Leader with strong background in managing diverse teams and improving service operations. Strengths include problem-solving, strategic planning, team leadership, and customer service. Previous work has involved streamlining processes to enhance efficiency, fostering team collaboration, and driving customer satisfaction rates.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Claim Service Leader- Property Moderate Inside
Allstate Insurance Co
Northbrook
04.2025 - Current
- Facilitate resolution of conflicts among team members using effective communication techniques.
- Manage claims team to ensure adherence to company policies.
- Deliver exceptional customer service by greeting customers and addressing inquiries.
- Provide guidance and support to staff on complex claims issues.
- Resolve escalated customer issues promptly with effective solutions.
Claim Service Leader- Property Coordinated Claims
Allstate Insurance Co
Northbrook
01.2023 - 03.2025
- Implemented best practices for handling customer inquiries and claims processing.
- Mentored staff on service protocols to maintain high-quality standards.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Motivated teams by recognizing and rewarding excellence.
Claim Service Leader-Property Moderate Inside
Allstate Insurance Co
Northbrook
11.2021 - 02.2023
- Directed virtual team operations, enhancing performance and engagement metrics.
- Mentored leaders to foster professional growth and leadership skills.
- Provided coaching and training for direct reports to improve overall productivity.
- Managed escalated customer communications, addressing concerns and resolving conflicts effectively.
- Developed innovative activities to strengthen team cohesion and morale.
Claim Service Leader- Property Subro Advocates
Allstate Insurance Co
Northbrook
03.2019 - 11.2021
- Monitored daily activities to maximize team performance and mentor members effectively.
- Delivered performance feedback to decision-makers, identifying training needs and areas for improvement.
- Kept detailed records of daily progress to drive productivity and highlight improvement opportunities.
Claim Service Leader- Property Inside Technician
Allstate Insurance Co
Northbrook
11.2019 - 11.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Established and developed strong team by delivering ongoing coaching and motivation.
- Fostered career advancement.
Claim Service Leader- Property Large Loss Contents
Allstate Insurance Company
Northbrook
05.2011 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Virtual people leader.
- Resolved problems by clarifying customer's complaint, determining cause of problem, and selecting best solution to solve problem.
- Served on Field Working Team for Continuous Improvement rollout.
- Assisted with development of Property Standard Processes.
Claim Service Leader- Agency Advocates
Allstate Insurance Co
Northbrook
05.2019 - 06.2020
- Implemented feedback systems to gather customer input and enhance service delivery.
- Collaborated with management to initiate projects that drove operational efficiency.
- Monitored employee performance while providing necessary guidance and support.
- Partnered with senior leadership to establish strategic short-term and long-term business goals.
Senior Claim Adjuster- Large Loss Contents
Allstate Insurance Co
Northbrook
10.2005 - 05.2011
- Evaluated insurance policies and analyzed damages to determine appropriate coverage.
- Established service level agreements and best practices for network repair vendors.
- Led training sessions for staff and independent adjusters to enhance skills.
- Collaborated with agents to address inquiries related to coverage and claims.
Claim Adjuster- 3rd Party Liability/Casualty Claims Specialist
Allstate Insurance Co
Northbrook
02.2004 - 10.2005
- Negotiated bodily injury settlement agreements to resolve disputes.
- Conducted site investigations to obtain additional claim information and determine liability.
- Completed assessment and drafting of arbitration documents for subrogation.
- Served as gatekeeper for claims requiring additional investigation by the Special Investigations Team.
- Served on Field Working Team for Nextgen system rollout.
- MCO trainer and subject matter expert for document processing (DPS) rollout.
- Served on committee for planning and hosting team building activities.
Claim Adjuster- Auto Liability Determination
Allstate Insurance Co
Northbrook
03.2002 - 02.2004
- Conducted investigations into minor and moderate auto accident claims to determine liability.
- Completed recorded interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, and physical property damage to determine extent of liability.
- Negotiated and settled claims in accordance with business unit best practices.
Claim Adjuster- Property Inside Adjuster
Allstate Insurance Co
Northbrook
10.1996 - 03.2002
- Evaluated insurance policies and analyzed damages to determine coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Investigated claims involving potential and suspected fraudulent activities.
Education
Bachelor of Arts - Business Administration
Kentucky State University
Frankfort, KY05.1993
Skills
- Team leadership skills
- Compliance and policy analysis
- Customer data confidentiality
- Service-oriented mindset
- Conflict resolution
- Customer engagement strategies
- Workflow optimization techniques
- Performance monitoring systems
- Effective communication skills
- Staff mentoring and development
Certification
- SCLA -Senior Claims Law Associate
- ACLA -Automobile Claims Law Associate
- FCLA -Fraud Claims Law Associate
- LCPS -Legal Principles Claim Specialist
- Xactimate Level 1
- Licensed adjuster-KY, LA, DE, NC, NH, NM, WC, OK, RI, WY
Accomplishments
- Distinguished Performance Award 2006
- Distinguished Performance Award 2016
Timeline
Claim Service Leader- Property Moderate Inside
Allstate Insurance Co
04.2025 - Current
Claim Service Leader- Property Coordinated Claims
Allstate Insurance Co
01.2023 - 03.2025
Claim Service Leader-Property Moderate Inside
Allstate Insurance Co
11.2021 - 02.2023
Claim Service Leader- Property Inside Technician
Allstate Insurance Co
11.2019 - 11.2020
Claim Service Leader- Agency Advocates
Allstate Insurance Co
05.2019 - 06.2020
Claim Service Leader- Property Subro Advocates
Allstate Insurance Co
03.2019 - 11.2021
Claim Service Leader- Property Large Loss Contents
Allstate Insurance Company
05.2011 - 11.2020
Senior Claim Adjuster- Large Loss Contents
Allstate Insurance Co
10.2005 - 05.2011
Claim Adjuster- 3rd Party Liability/Casualty Claims Specialist
Allstate Insurance Co
02.2004 - 10.2005
Claim Adjuster- Auto Liability Determination
Allstate Insurance Co
03.2002 - 02.2004
Claim Adjuster- Property Inside Adjuster
Allstate Insurance Co
10.1996 - 03.2002
Bachelor of Arts - Business Administration
Kentucky State University
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