Ghanata Adams
Jackson
Summary
Compassionate and known for high productivity and efficient task completion. Specialize in patient scheduling, medical record management, and healthcare billing. Excel in communication, time management, and teamwork to support both patients and medical staff effectively. Dependable, devoted, Multitasks and prioritizes workloads with little or no supervision. Detail oriented professional looking to bring medical background, team building skills, and knowledge. Medical terminology proficient. Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer. Skilled with technical, clerical and patient support. Detailed understanding of medical sector and regulatory obligations concerning it. Committed employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. I have established a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Baptist Heart Clinic
Jackson
11.2022 - 08.2024
- Greeted patients in a friendly and professional manner when they arrived at the office or clinic.
- Checking patients in/out and coordinated appointment scheduling and maintained efficient patient flow in the clinic.
- Provides discharge instructions and facilitated communication between medical staff and patients.
- Collect Payment
- Demonstrates knowledge in medical terminology to accurately transcribe physician orders.
- Assisted in processing insurance claims and verifying patient eligibility details prior to scheduling appointments or procedures and communicated with patients regarding coverage.
- Supported billing department by organizing patient charts and documentation.
- Verified patient information by interviewing them to obtain demographic data.
- Answered telephones promptly, courteously, and efficiently responding to inquiries from patients and other healthcare professionals.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously
- Scanned documents into patient's chart electronically according to established policies and procedures.
- Coordinated referrals between primary care physicians and specialists as necessary.
- Performed data entry of patient information into the computer system accurately and efficiently.
- Processed incoming mail, faxes and emails from providers and other departments.
- Updated patient information in electronic health record system.
- Scheduled and confirmed patient appointments or procedures.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Unit Coordinator
Baptist Medical Center
Jackson
09.2019 - 03.2022
- Greeted patients, answered phone and provided general information to visitors.
- Managed admission and discharge documents
- Ensured patient records are accurately completed
- Followed security measures to ensure patients' information is safe and confidential
- Completed receptionist duties, such as sending emails, answering phone calls, ordering supplies, scheduling appointments, and placing medical supplies orders
- Coordinated the network of information passed between healthcare personnel
- Transcribed written medical orders from healthcare staff into electronic medical records
- Coordinated daily operations for patient care and unit management.
- Organized patient records
- Managed client communications to confirm appointments and address inquiries.
- Collaborated with team members to ensure timely follow-ups with clients.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed patient admission and discharge processes efficiently.
- Coordinated communication between medical staff and patients effectively.
- Organized and maintained accurate patient records in electronic systems.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments to relay messages to patients or staff.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Scanned documents into computer databases.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Ordered office supplies, equipment, and other materials as needed.
- Acted as liaison between patients and family members and healthcare providers.
Certified Nursing Assistant
UMMC, The University of Mississippi Medical Center
Jackson
06.2017 - 08.2019
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to the nursing team.
- Maintained patient records and ensured accurate documentation of care provided.
- Provided emotional support to patients, fostering a comforting environment.
- Ensured cleanliness and safety of patient areas in compliance with health standards.
- Trained new staff on procedures, protocols, and patient care techniques.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Certified Nursing Assistant
VA Medical Center
03.2006 - 04.2017
- Provided caring, intimate, hands-on healthcare for patients
- Monitored vital signs
- Assisted with feeding patients 3 meals per day
- Assisted with bathing patients
- Helped patients with daily living needs
- Communicated patient's condition to the nurse in charge
- Documented patient care activities accurately in electronic health records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Monitored vital signs and reported changes to nursing staff promptly.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Education
High School Diploma -
Cornerstone Christian Correspondence School
Townsend, GASome College (No Degree) - Health Administration
Holmes Community College
Goodman, MSSkills
- Appointment scheduling
- Insurance verification
- Medical terminology
- Patient flow management
- Data entry
- Payment processing
- Team collaboration
- Conflict resolution
- Time management
- Patient care coordination
- Documentation skills
- Customer service excellence
- Clerical support
- Attention to detail
- HIPAA compliance
- Electronic health records management
- Organizational skills
- Effective verbal and written communication skills
- Telephone etiquette
- Patient relations
- Insurance verification
Certification
- Certified Nursing Assistant
- CPR Certified
- BLS
Professional References
Available Upon Request
Timeline
Customer Service Coordinator
Baptist Heart Clinic
11.2022 - 08.2024
Unit Coordinator
Baptist Medical Center
09.2019 - 03.2022
Certified Nursing Assistant
UMMC, The University of Mississippi Medical Center
06.2017 - 08.2019
Certified Nursing Assistant
VA Medical Center
03.2006 - 04.2017
High School Diploma -
Cornerstone Christian Correspondence School
Some College (No Degree) - Health Administration
Holmes Community College