Gigi Cates

· Delivered personalized styling assistance and built customer relationships to create an elevated boutique shopping experience.

· Maintained visually appealing displays and organized inventory to support smooth store operations.

· Processed sales transactions efficiently while helping the team meet daily and weekly sales goals.

• Prepare and serve loaded teas while ensuring a welcoming and friendly customer experience
• Greet customers, assist with product selection, and provide personalized recommendations
• Deliver outstanding customer service through engaging conversations and attention to detail
• Manage and create content for Tilly’s Teas Instagram and TikTok accounts to boost brand visibility

• Built strong relationships with multiple families, demonstrating trust and effective communication
• Designed and organized engaging activities, showcasing creativity and planning skills
• Managed schedules and logistics, ensuring smooth coordination and reliability
• Summers of 2022, 2023, 2024

• Delivered exceptional customer service while performing multiple roles, including hostess, dining room support, order taking, and food preparation
• Assisted guests with seating and menu inquiries, ensuring a positive dining experience
• Adapted quickly to changing responsibilities in a fast-paced environment to maintain smooth operations
• Communicated effectively with team members and customers to resolve issues promptly and professionally
• Summer 2021