Glennise Henderson
Natchez
Summary
Dynamic professional with extensive experience in enhancing customer satisfaction and streamlining operations at Loss Prevention Services, LLC.
Expertise in data entry and telemarketing, coupled with exceptional communication skills, has
facilitated efficient resolution of customer inquiries. Proven leadership in shift management led to significant improvements in team productivity and service delivery.
Committed to further advancing operational excellence and customer engagement strategies.
Personable and dedicated customer service representative with extensive experience in
industry.
Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Articulate, enthusiastic and results-oriented with
demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Loss Prevention Services
10.2022 - 04.2025
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Remained open to feedback from supervisor and peers to build and improve skills set.
Education
GED - undefined
Colin County Community College
Natchez, MS05.2018
Skills
- Guest services
- Operating Systems
- IOS
- Management (1 year)
- Microsoft SQL Server
- Retail Sales
- Mac OS
- Android
- Shift Management
- Microsoft Windows
- Retail Management
- Cashiering
- Typing (10 year)
- Upselling
- Sales
- Customer service
- Communication Skills
- Computer literacy
- Microsoft Word
- De-escalation techniques
- Account management
- Technical Troubleshooting
- Call center procedures
- Computer proficiency
- Data Entry
- Professional Telephone Demeanor
Languages
English - Expert
Timeline
Customer Service Representative
Loss Prevention Services
10.2022 - 04.2025
GED - undefined
Colin County Community College
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