GRACE MCCLUSKEY

Assist in performing and interpreting electrocardiograms (EKGs) to monitor the heart’s electrical activity. Prepare patients for inpatient and outpatient procedures, explaining the procedure and ensuring patient comfort and safety throughout the test. Schedule patient appointments for follow-up visits, diagnostic tests, and procedures specific to cardiology care. Maintain and sterilize cardiology equipment and instruments, ensuring all are in proper working condition for patient diagnostics and procedures. Educate patients on heart-healthy lifestyle choices, including diet, exercise, and smoking cessation, tailored to their specific cardiac conditions. Document patient medical history, vital signs, and test results in electronic health records Athena with precision for cardiologist review. Coordinate with cardiac rehabilitation teams to develop and implement personalized rehabilitation plans for patients recovering from heart surgery or cardiac event. Answer patient questions about medications, lab results, and test results. Use proper Phlebotomy techniques to draw blood safely and comfortably.

• Answers telephone and assists the caller
• Greets patients/family upon arrival
• Checks patients into the practice management software and provides the patient with any necessary paperwork to complete
• Collect copays for services provided and check patient account balance
• Prepares cash deposit at the end of the day
• Communicates with other business office staff or nursing staff regarding patients
• Straighten up the waiting room (discard trash and straighten magazines)
• Refill coffee and supplies as needed
• Participates in pertinent educational programs and facility meetings
• Performs other office functions as directed by Office Manager

• Check in and register patients on EHR and Eye Finity
• Update patient medical history
• Answer multi-line telephone
• Recorded and delivered messages
• Verify and pre-certify insurance coverage
• Verify insurance information
• Maintain scheduling of appointments and sending out referrals
• Take patients eye pressures using NCT machine and perform visual acuities
• Run OCT and Visual Field machines
• Took Fundus photos and External photos of glaucoma patients
• I retrieved and prepared patient records for the physicians before, during and after the visits
• I documented medical interactions and helped with prescriptions
• I Performed cashier duties
• Filed insurance claims including medical and vision insurances
• Computer related tasks
• Counseled patients' accounts and complaints regarding patients' bills
• Stocked trial contacts as well as ordered boxes of contacts for patients
• I worked closely with our doctors to provide excellent care to our patients

• I handled all paperwork including titles, deals and payroll
• I answered all incoming calls on a12 line phone, interacted with customers, scanned in important files, handled all Mail, would occasionally float to other departments

• Assist clients during the claims process, Maintain client records, Providing insurance purchasing advice to clients, Customize programs to cover client risks, Identify client needs, Interview prospective clients, Monitor insurance claims, Process all insurance policy requests, Completes requirements and submits to underwriters, Expand customer base, Fulfill all policy requirements, Maintain electronic and paper records, Make cold calls and develop leads, Market life insurance and annuity products, Meeting with clients

• I taught ages0-13, Monitored and supervised children during outdoor recess periods
• Planned activities for children including arts and crafts, counting numbers, writing alphabet letters, and dance lessons
• Prepared meals for all ages0-13 years
• Greeted parents and engaged in friendly conversation
• Cleaned and sanitized indoor and outdoor facilities before opening and after closing the daycare grounds

• Provides a positive customer experience with fair, friendly, and courteous service
• Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
• Resolves customer issues and answers questions
• Bags purchases if needed
• Processes return transactions
• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
• Enters price changes by referring to price sheets and special sale bulletins
• Discounts purchases by redeeming coupons
• Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
• Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
• Balances cash drawer by counting cash at beginning and end of work shift
• Provides pricing information by answering questions
• Maintains checkout operations by following policies and procedures and reporting needed changes
• Maintains a safe and clean working environment by complying with procedures, rules, and regulations
• Contributes to team effort by accomplishing related results as needed