Grant Roland

Designed and built AccuMacro, a macro calculator application focused on accuracy and real-world usability. Defined system logic and calculation methodology, validating outputs through several hundred thousand comparative runs against leading competitors. Through iterative testing and refinement, achieved approximately 94% higher accuracy. Owned product design, logic, validation, and delivery end-to-end, applying benchmarking and data-driven iteration to ensure reliable system behavior.

Work directly with clients to assess goals, identify constraints, and design structured programs to drive measurable performance outcomes. Manage client onboarding, progress tracking, and ongoing engagement in a high-volume, customer-facing environment.

Apply systems thinking to personalize plans, improve adherence, and deliver consistent results. Communicate complex concepts clearly, adapt based on feedback, and maintain accountability for client success.

Completed structured training in SaaS business models, customer discovery, CRM workflows, and solution-oriented communication. Learned directly from active professionals at market-leading technology companies, emphasizing practical execution and customer alignment in technical sales environments.

Managed client relationships and sales operations in a service-based business, consistently exceeding revenue targets and maintaining high client retention. Utilized CRM systems to track opportunities, improve response times, and optimize follow-up workflows. Regularly assessed client needs, resolved issues, and supported long-term customer satisfaction.

Led operations and project delivery for a service-based business over a 13-year period, managing scheduling, resources, customer expectations, and performance outcomes. Oversaw large-scale client engagements, including six-figure contracts, while improving operational workflows and maintaining accountability across projects.