Gregoriona Brown
Tylertown
Summary
Dedicated and compassionate Certified Medical Assistant (CMA) with hands-on experience supporting patient care, clinical procedures, and healthcare administration. Adept at managing vitals collection, EHR documentation, patient education, and front-office operations. Known for reliability, empathy, and professionalism in fast-paced, patient-centered clinic environments. Seeking to contribute strong technical and interpersonal skills to a collaborative healthcare team
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tray Packer
Sanderson Farms Processing Plant
05.2025 - 02.2026
- Operated packing machinery to ensure accurate and efficient product packaging.
- Assisted in maintaining cleanliness and organization of work area to promote safety standards.
- Collaborated with team members to meet daily production targets effectively.
- Inspected packaged products for quality control, ensuring compliance with company standards.
Licensed Insurance Agent
Call Health
10.2023 - 01.2025
- Assisted clients in selecting appropriate insurance policies based on individual needs and risk assessments.
- Managed client inquiries and provided timely responses to ensure high customer satisfaction levels.
- Developed knowledge of various insurance products to effectively address client questions and concerns.
- Utilized CRM software to track client interactions and maintain accurate records of policyholder information.
- Conducted research on market trends to remain informed about competitive offerings in the insurance sector.
- Participated in training sessions to enhance product knowledge and improve sales techniques for better client engagement.
- Collaborated with team members to streamline processes for handling policy renewals and claims submissions.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Correctional Officer
Rayburn Correctional Center
08.2022 - 07.2023
- Monitored inmate activities to maintain safety and security within facility.
- Conducted regular inspections of buildings and grounds for hazards or contraband.
- Documented incidents and maintained accurate logs to ensure compliance with regulations.
- Responded promptly to emergencies, employing crisis intervention techniques as needed.
- Collaborated with staff to develop and implement rehabilitation programs for inmates.
- Assisted in training new officers on policies, procedures, and safety protocols.
- Enforced institutional rules and regulations consistently to promote order and discipline.
- Engaged with inmates to foster a positive environment conducive to rehabilitation efforts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Certified Nursing Assistant
Bildora Senior ;iving
02.2020 - 02.2022
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and nursing stations.
- Collaborated with healthcare team to develop personalized care plans for patients.
- Educated patients and families on health management and wellness practices.
- Documented patient progress accurately in electronic health records systems.
- Trained new staff on best practices for patient care and safety protocols.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Education
No Degree - Certified Clinical Medical Assistant
All Things Medical
Hattiesburg, MS12-2025
Skills
- Workplace ethics
- Reading comprehension
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- New agent training
- Goal oriented approach
- HIPAA compliance
- Patient care
- Collecting vital signs
- Compassionate
- Basic life support
- Vital signs monitoring
- Electronic charting
- Documenting behaviors
- Healthcare ethics
- Inpatient care
- Patient relationship building
- Maintaining privacy
- Patient management
Certification
Certified Medical Assistant (CMA) — All Things Medical Training, Hattiesburg, MS
Graduation Date: December 2024
Certification Date: May 2025 | CCMA Expiration: May 2027 | Cert #R8H3A8T5
Program: Medical Assistant / Phlebotomy
Timeline
Tray Packer
Sanderson Farms Processing Plant
05.2025 - 02.2026
Licensed Insurance Agent
Call Health
10.2023 - 01.2025
Correctional Officer
Rayburn Correctional Center
08.2022 - 07.2023
Certified Nursing Assistant
Bildora Senior ;iving
02.2020 - 02.2022
No Degree - Certified Clinical Medical Assistant
All Things Medical