Grenesia Groves
Port Gibson
Summary
Dynamic Medical Receptionist Supervisor at Claiborne County Family Health Center with expertise in HIPAA compliance and patient communication. Proven track record in staff management and training, enhancing operational efficiency. Successfully implemented procedural changes that improved appointment scheduling and insurance verification processes, ensuring optimal patient care and satisfaction. Seasoned Medical Receptionist Supervisor with in-depth experience managing front desk operations, scheduling appointments and maintaining patient records. Demonstrated strengths include exceptional organizational skills, multitasking abilities and strong communication skills to efficiently facilitate clinic operations. Proven history of streamlining office management procedures for improved efficiency and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Medical Receptionist Supervisor
Claiborne County Family Health Center
Port Gibson
08.2022 - Current
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Informed patients of financial responsibilities prior to rendering services.
- Delegated work to staff, setting priorities and goals.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Verified insurance coverage prior to appointments being scheduled or services rendered.
Pharmacy Clerk
Sav-Rite Drug Store
Port Gibson
04.2021 - 07.2022
- Received written or telephone prescriptions from physicians' offices and hospitals.
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Greeted customers to determine wants or needs.
- Prepared and delivered medication to patients in a timely manner.
Payroll Supervisor
Open Heart Senior Care
Port Gibson
11.2020 - 04.2021
- Processed and monitored sick pay, vacation pay, and other leave entitlements accurately.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Created payroll-related reports for pension plans, insurance, and other benefits.
- Responded quickly and efficiently to inquiries from employees regarding their paychecks.
- Recruited, interviewed and selected employees to fill vacant roles.
Administrative Assistant
Paradise Personal Care
Port Gibson
07.2019 - 10.2020
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Directed customer inquiries to appropriate department personnel.
- Drove customer feedback to deliver information to management for corrective action.
- Handled confidential documents in an organized fashion according to established protocol.
Administrative Assistant
Binah Academy
Vicksburg
11.2015 - 07.2019
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained inventory of office supplies and placed orders when necessary.
Daycare Teacher
Heavenly Angels Daycare
Port Gibson
08.2012 - 10.2015
- Encouraged children's curiosity and exploration through interactive learning activities.
- Created a positive, nurturing environment for young students.
- Collaborated with colleagues to brainstorm ideas for classroom activities.
- Maintained accurate records of children's attendance, progress, and health concerns.
Education
Associate of Arts - Business Administration
Hinds Community College
Utica, MS05-2012
High School Diploma -
Port Gibson High School
Port Gibson, MS05-2010
Skills
- HIPAA compliance
- Appointment scheduling
- Insurance verification
- Patient communication
- Staff management
- Team training
Timeline
Medical Receptionist Supervisor
Claiborne County Family Health Center
08.2022 - Current
Pharmacy Clerk
Sav-Rite Drug Store
04.2021 - 07.2022
Payroll Supervisor
Open Heart Senior Care
11.2020 - 04.2021
Administrative Assistant
Paradise Personal Care
07.2019 - 10.2020
Administrative Assistant
Binah Academy
11.2015 - 07.2019
Daycare Teacher
Heavenly Angels Daycare
08.2012 - 10.2015
Associate of Arts - Business Administration
Hinds Community College
High School Diploma -
Port Gibson High School
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