Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
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Gwynn Fulton

Biloxi,Ms

Summary

Demonstrate professional skills in a quality work environment, and become a member of your team.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Contractors Labor Pool
11.2019 - Current
  • Processed invoices and payments, ensuring timely and accurate financial transactions.
  • Maintained general ledger accounts, reconciling discrepancies to uphold data integrity.
  • Utilized accounting software for tracking expenses and generating detailed reports.
  • Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
  • Managed accounts payable and receivables and payroll.

Field Support Specialist

Triwest Healthcare Alliance
01.2019 - 03.2019
  • Liaison between Provider Offices and VA
  • Support VA staff with consults for veteran community care
  • Support VA staff with Authorization Approvals
  • Provided on-site technical support for healthcare operations, ensuring seamless service delivery.
  • Collaborated with clinical teams to troubleshoot patient care systems and resolve issues promptly.

Patient Services Representative Team Lead

Triwest Healthcare Alliance
06.2018 - 01.2019
  • Support VA with consult uploads for veteran community care
  • Provide support for PSR's scheduling veterans for community care
  • Liaison between VA and Triwest for authorizations

Patient Services Representative

Triwest Healthcare Alliance
09.2016 - 06.2018
  • Schedule veterans with community providers for healthcare
  • Modify authorizations with appointment information and fax to providers
  • Obtain appointment information and relay to veterans for community care
  • Facilitated patient inquiries regarding healthcare services and benefits.
  • Coordinated appointment scheduling, ensuring timely access to care for patients.

Patient Scheduler

New Coast Cardiology
04.2012 - 03.2016
  • Coordinate/schedule patient testing
  • Provider patient instructions regarding upcoming testing
  • Place reminder calls for patients
  • Verify patient insurance
  • Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.

DATA ENTRY ENGINEERING DEPARTMENT

CITY IF BILOXI
09.1999 - 04.2012
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Processed capital project bid requests
  • Processed pay estimate requests for payment
  • processed invoices

Education

Associate of Science - Business Administration

AIU
Illinois City, IL
05.2005

Skills

  • Computer proficiency
  • Invoicing
  • Account management
  • Payroll
  • Data Entry
  • Customer relations
  • Recordkeeping
  • Accounting
  • Payment processing

Websites

Additional Information

11 years of experience in capital project bid processess and pay estimates, 8 years of experience in clinical office staff, 2 years in support position for VA Healthcare, Proficient in Word, Excel, PowerPoint, Accounting software, Payroll software, and clinical software, 2 years college education in Business Administration

Timeline

Customer Service Representative

Contractors Labor Pool
11.2019 - Current

Field Support Specialist

Triwest Healthcare Alliance
01.2019 - 03.2019

Patient Services Representative Team Lead

Triwest Healthcare Alliance
06.2018 - 01.2019

Patient Services Representative

Triwest Healthcare Alliance
09.2016 - 06.2018

Patient Scheduler

New Coast Cardiology
04.2012 - 03.2016

DATA ENTRY ENGINEERING DEPARTMENT

CITY IF BILOXI
09.1999 - 04.2012

Associate of Science - Business Administration

AIU

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