Zera Leathers
Biloxi,MS
Summary
Dedicated and reliable professional with a strong background in handling financial transactions, restocking merchandise, and providing exceptional customer service. Demonstrated ability to maintain clean and organized work areas, ensuring a visually appealing and professional environment. Excellent listening skills and a keen attention to detail. Committed to delivering personalized assistance to customers, ensuring their needs are met efficiently and effectively.
Overview
6
6
years of professional experience
Work History
Sales Associate
Dollar General
07.2024 - 11.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Valet Attendant
ABM Facility Services Co
02.2022 - 04.2022
- Monitored and documented guest traffic flow in valet lot.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Issued and collected claim tickets and processed valet parking fees.
- Logged and documented parked vehicle details for accurate records.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Office Administrative Assistant
McCloud's Pest And Lawn
10.2021 - 02.2022
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Organized logistics and information for each client and took detailed notes for later dissemination to key personnel.
- Responded to inquiries from callers seeking information.
Busser
Cici's Pizza Buffet
01.2019 - 03.2019
- Monitored food and beverage supplies, assisting with restocking when needed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Hostess
Samurai
10.2018 - 12.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided patrons with estimated waiting times during peak service hours.
- Seated patrons based on guest preferences and seating availability.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Answered customer questions about hours, seating, and menu information.
Education
GED -
Diberville Senior High School
Biloxi, MS05.2020
Skills
- Valid Driver's License
- POS Systems Operations
- Customer Service Excellence
- Customer Inquiries
- Product Knowledge
- Assist Customers
- Credit and Cash Transactions
- Time Management Skills
- Money Handling
- Cleaning and Sanitizing
- Complex Problem-Solving
- Customer Relations
- Task prioritization
- Store opening and closing
Education
Biloxi, MS
Timeline
Sales Associate
Dollar General
07.2024 - 11.2024
Valet Attendant
ABM Facility Services Co
02.2022 - 04.2022
Office Administrative Assistant
McCloud's Pest And Lawn
10.2021 - 02.2022
Busser
Cici's Pizza Buffet
01.2019 - 03.2019
Hostess
Samurai
10.2018 - 12.2018
GED -
Diberville Senior High School
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