Hailey Clark
Olive Branch
Summary
Dynamic sales professional with proven expertise in enhancing customer satisfaction. Skilled in managing inquiries and resolving complex complaints to drive team performance. Strong ability to foster lasting client relationships and achieve sales targets.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Blitzstock
Olive Branch
04.2026 - Current
- Managed customer inquiries through various communication channels.
- Resolved customer complaints with empathy and professionalism.
- Maintained detailed records of customer interactions and transactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
Sales Representative
War Logistics
Southaven
06.2025 - 04.2026
- Followed up with leads to nurture relationships and promote continued engagement.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Organized client visits, presentations, product demonstrations and trade shows.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Bartender Trainer
Walk-Ons
Southhaven
01.2025 - 06.2025
- Trained new bartenders on drink preparation and customer service standards.
- Demonstrated proper techniques for cocktail mixing and garnishing.
- Assisted in maintaining cleanliness and organization of the bar area.
- Ensured compliance with health and safety regulations in beverage service.
- Monitored inventory levels of liquor supplies at the bar regularly and ordered replenishments when necessary.
- Prepared and served a variety of beverages to customers.
- Engaged with customers to provide excellent service and recommendations.
- Handled cash transactions and processed payments efficiently.
- Followed safety and sanitation protocols consistently during operations.
- Trained new staff on bar procedures and customer service standards.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer, and cocktails for patrons.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Sales Representative
Lou Sobh Honda
Southaven
06.2024 - 01.2025
- Assisted customers in selecting vehicles based on preferences and budget.
- Demonstrated vehicle features and answered customer inquiries effectively.
- Maintained up-to-date knowledge of inventory and market trends.
- Collaborated with finance team to facilitate vehicle financing options for customers.
- Conducted test drives to evaluate customer satisfaction with vehicles.
- Managed customer follow-ups to ensure ongoing satisfaction and engagement.
- Developed relationships with potential buyers through phone calls and emails.
- Greeted customers and provided product information.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Provided follow-up customer service after a car sale was completed.
- Maintained customer satisfaction by providing prompt, reliable service.
Bartender Shift Manager
Hooters
Horn Lake
08.2018 - 06.2024
- Coordinated shifts and scheduled staff to meet peak demand times.
- Supervised bar staff and ensured compliance with service standards.
- Managed inventory and ordered supplies for optimal bar operations.
- Monitored customer satisfaction and addressed concerns promptly.
- Implemented safety protocols to maintain a clean and safe bar environment.
- Collaborated with kitchen staff to ensure timely service of food and drinks.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Ensured compliance with all relevant laws regarding the sale and serving of alcoholic beverages.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Assessed employee performance regularly through observation and feedback sessions.
- Utilized point-of-sale systems to process payments accurately and efficiently.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Lewisburg High School
Olive Branch, MS05-2016
Skills
- Customer relationship management
- Sales proficiency
- Sales techniques
- Complaint resolution
- Customer satisfaction
- Workflow management
- Record keeping
- Skilled multi-tasker
- Team leadership
- Staff training
- Telephone etiquette
- Relationship building
- Communication skills
Timeline
Customer Service Manager
Blitzstock
04.2026 - Current
Sales Representative
War Logistics
06.2025 - 04.2026
Bartender Trainer
Walk-Ons
01.2025 - 06.2025
Sales Representative
Lou Sobh Honda
06.2024 - 01.2025
Bartender Shift Manager
Hooters
08.2018 - 06.2024
High School Diploma -
Lewisburg High School