Hailey Odom
Jayess
Summary
Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Relationship Banker I
Regions Bank
04.2024 - 11.2024
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Maintained customer records and updated account information.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Server
Santa Fe Cattle Company
08.2022 - 01.2023
- Serve food and beverages to patrons and immediately remedied issues with orders
- Train new employees to perform duties
- Provide excellent customer service to ensure satisfaction
- Managed cash drawer at the end of each shift ensuring accuracy of funds and deposits
- Worked with register and Point of Sale (POS) system for transactions and to complete orders for each transaction
- Completed regular bar inventories and daily requisition sheets for beer, wine, spirits and other bar items
Server
Osaka Japanese Cuisine
01.2021 - 01.2022
- Developed rapport with guests and aided in generating repeat business by providing exceptional customer service
- Processed food selections and transactions in microsystems to deliver prompt service
- Served food and beverages to patrons and confirmed complete orders
- Accurately recorded orders on the register and point-of-sale systems
- Finalized money transactions accurately while following company procedure for handling cash payments
Education
GED - undefined
Southwest Mississippi Community College
Summit, MSSkills
- Cash Handling
- Knowledge of POS System Operations
- Exceptional Customer Servic
- Adaptability
- Organization
- Energetic Personality
- Time Management
Timeline
Relationship Banker I
Regions Bank
04.2024 - 11.2024
Server
Santa Fe Cattle Company
08.2022 - 01.2023
Server
Osaka Japanese Cuisine
01.2021 - 01.2022
GED - undefined
Southwest Mississippi Community College
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