Hailey Skelton
Potts Camp
Summary
Proactive and detail-oriented professional with a proven track record at United Recovery & Remarketing in enhancing customer loyalty and streamlining operations. Excels in organization and time management, adept at handling high-stress situations with professionalism. Demonstrated ability to improve efficiency and maintain high accuracy in financial transactions.
Overview
4
4
years of professional experience
Work History
Receptionist
New Albany Animal Clinic
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Customer Service Representative
United Recovery & Remarketing
Collierville, TN
07.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Walmart
Holly Springs, MS
11.2020 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Potts Camp High School
Potts Camp, MS05.2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Multi-line telephone operation
- Documentation and reporting
Timeline
Receptionist
New Albany Animal Clinic
03.2024 - Current
Customer Service Representative
United Recovery & Remarketing
07.2023 - 01.2024
Cashier
Walmart
11.2020 - 04.2023
High School Diploma -
Potts Camp High School
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