Haley Fortenberry
Seminary
Summary
Dynamic and results-driven professional with a strong background in customer service at Fleetway Market. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and inventory management, while fostering teamwork and collaboration to achieve store goals. Committed to maintaining a positive shopping experience and a welcoming environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Fleetway Market
Seminary, MS
10.2025 - Current
- Assisted customers with product inquiries and transactions to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure a welcoming environment.
- Operated cash register efficiently, handling payments and providing accurate change.
- Provided support in inventory management by tracking stock levels and assisting in audits.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Dollar General Market
Seminary, MS
05.2025 - 10.2025
- Assisted customers with product selection to enhance shopping experience
- Maintained knowledge of current promotions and sales to inform customer decisions
- Processed transactions accurately using point-of-sale systems
- Organized merchandise displays to improve visual appeal and accessibility
- Collaborated with team members to uphold store cleanliness and organization
- Resolved customer inquiries and concerns effectively to ensure satisfaction
- Participated in inventory management tasks, including restocking shelves
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Receptionist
American Tax Service
Seminary, MS
01.2024 - 04.2024
- Answered multi-line phone system, directing calls to appropriate staff members.
- Greeted clients warmly, ensuring a positive first impression of services offered.
- Scheduled appointments using office management software, optimizing daily workflow.
- Processed client documents and maintained organized filing systems for easy access.
- Provided administrative support to tax professionals, enhancing overall team efficiency.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Seminary Attendance Center
Seminary, MSAssociate of Arts -
Jones College
Ellisville, MSSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
- Licensed Phlebotomy Techniciam
Timeline
Team Member
Fleetway Market
10.2025 - Current
Sales Associate
Dollar General Market
05.2025 - 10.2025
Receptionist
American Tax Service
01.2024 - 04.2024
High School Diploma -
Seminary Attendance Center
Associate of Arts -
Jones College