Hanna Gayhart
Hernando
Summary
Dynamic professional with extensive experience as a 911 Dispatcher at Desoto County Sheriff's Department, excelling in high-pressure environments. Proven ability in computer-aided dispatching and active listening, ensuring timely emergency responses. Recognized for enhancing communication efficiency and maintaining composure during critical situations, contributing to improved public safety outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Desoto County Sheriff's Department
12.2024 - Current
- Operated multi-line telephone systems to receive emergency calls efficiently.
- Coordinated responses with law enforcement, fire, and medical services for timely assistance.
- Utilized Computer-Aided Dispatch (CAD) software to log incidents and track units in real-time.
- Monitored radio communications to ensure clear and accurate information dissemination.
- Provided critical support during emergencies by gathering essential information from callers.
- Assisted in maintaining accurate records of dispatch activities and incident reports.
- Adapted quickly to high-pressure situations while maintaining composure and professionalism.
Customer Service Representative
Brandon Company
09.2022 - 01.2024
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Processed customer orders efficiently, ensuring accuracy and timely delivery of services.
- Utilized CRM software to track interactions, maintaining organized records for follow-up actions.
- Collaborated with team members to improve customer service processes and enhance overall experience.
- Adapted quickly to changes in product knowledge, ensuring up-to-date assistance for customer queries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Administrator
Corsicana Mattress
11.2022 - 10.2023
- Managed daily office operations, ensuring efficient workflow and timely communication.
- Coordinated meeting schedules, prepared agendas, and organized materials for staff meetings.
- Maintained accurate records and files using electronic document management systems.
- Assisted in onboarding new employees by providing resources and administrative support.
- Organized company events and training sessions, enhancing team engagement and development opportunities.
- Supported financial operations through invoice processing and expense tracking with accounting software.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Phlebotomy Technician
Baptist Memorial Hospital Desoto
01.2021 - 08.2022
- Collected blood samples using established procedures and safety protocols.
- Maintained accurate patient records and ensured data integrity in laboratory information systems.
- Assisted in training new staff on phlebotomy techniques and best practices.
- Improved sample handling processes to enhance turnaround times for test results.
- Collaborated with healthcare professionals to ensure effective patient communication and support.
- Implemented strategies for reducing patient discomfort during blood collection procedures.
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Education
Career Certificate - EMT
Northwest Mississippi Community College
Senatobia, MS12-2024
Career Certificate - Cosmetology
Northwest Mississippi Community College
Senatobia, MS07-2023
Career Certificate - Phlebotomy
Bluecare Medical Academy
Southaven, MS11-2020
High School Diploma -
Olive Branch High School
Olive Branch, MS05-2020
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Stress tolerance
- Typing speed
- Information gathering
- Data entry proficiency
- Map reading skills
- Computer-aided dispatching
- Customer service
- Data entry
Certification
- EMD - Emergency Medical Dispatch
- EMT - Emergency Medical Technician
Timeline
911 Dispatcher
Desoto County Sheriff's Department
12.2024 - Current
Office Administrator
Corsicana Mattress
11.2022 - 10.2023
Customer Service Representative
Brandon Company
09.2022 - 01.2024
Phlebotomy Technician
Baptist Memorial Hospital Desoto
01.2021 - 08.2022
Career Certificate - EMT
Northwest Mississippi Community College
Career Certificate - Cosmetology
Northwest Mississippi Community College
Career Certificate - Phlebotomy
Bluecare Medical Academy
High School Diploma -
Olive Branch High School
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