Hannah Cooper
Picayune
Summary
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RaceTrac
Picayune
10.2020 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Housekeeper
Holiday Inn Express Hotel
Picayune
08.2019 - 10.2020
- Waxed and polished wood furnishings to restore faded appearance.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
Education
Phlebotomy
HEMA Phlebotomy Training Center
Picayune, MS05-2025
High School Diploma -
Picayune Memorial High School
Picayune, MS05-2017
Skills
- Phlebotomy techniques
- Patient care
- Laboratory safety
- Customer service
- Effective communication
- Time management
- Interpersonal skills
- Problem-solving abilities
- Retail sales customer service
- Teamwork and collaboration
Certification
- Enrolled in HEMA Phlebotomy Training Center; 44 pricks left on internship; Soon to be certified and to take National Exam
References
References available upon request.
Timeline
Customer Service Representative
RaceTrac
10.2020 - Current
Housekeeper
Holiday Inn Express Hotel
08.2019 - 10.2020
Phlebotomy
HEMA Phlebotomy Training Center
High School Diploma -
Picayune Memorial High School