Hannah Franklin
Philadelphia
Summary
Dynamic and dependable professional with a proven track record at UMMC Grenada, excelling in patient care and teamwork. Recognized for enhancing patient satisfaction through compassionate service and effective communication. Skilled in multitasking and problem-solving, consistently delivering exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCT
UMMC Grenada
08.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
CNA
Grace Rehab
06.2021 - 09.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Pharmacy Assistant
Quick Care Pharmacy
02.2019 - 05.2021
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
Internet Sales Manager
Kirk Auto
06.2017 - 02.2019
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Improved cross-functional collaboration between sales, marketing, and customer support teams by implementing regular communication channels and update meetings.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
Education
Neshoba Central High
Philadelphia, MS05-2012
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking
- Attention to detail
- Time management
Certification
- Certified PCT/CNA
Timeline
PCT
UMMC Grenada
08.2023 - 09.2024
CNA
Grace Rehab
06.2021 - 09.2023
Pharmacy Assistant
Quick Care Pharmacy
02.2019 - 05.2021
Internet Sales Manager
Kirk Auto
06.2017 - 02.2019
Neshoba Central High
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