Summary

Overview

Work History

Education

Skills

Timeline

Hannah Heard

Bogue Chitto

Summary

Diligent with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.

Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.

Overview

years of professional experience

Work History

Administrative Assistant IV

Mississippi Department Of Rehabilitation Services

10.2021 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Maintained inventory of office supplies and placed orders.
Enhanced office environment, organizing spaces for better workflow and employee comfort.
Improved document processing speed by introducing automated templates for routine correspondence.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Liaised between clients and vendors and maintained effective lines of communication.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Front Office Secretary

Herring Gas Company

08.2020 - 09.2021

Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Collaborated with team members to maintain a clean, welcoming reception area for visitors and clients.
Managed appointment scheduling for staff, ensuring optimal time management and increased productivity.
Streamlined front office operations by implementing efficient filing and organizational systems.
Maintained confidentiality in handling sensitive information, adhering to company policies and procedures.
Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
Facilitated smooth communication between departments by acting as a liaison for interdepartmental requests.
Managed all incoming mail correspondence, distributing items appropriately while maintaining privacy standards.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Completed daily logs for management review.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Increased customer service success rates by quickly resolving issues.
Performed wide-ranging administrative, financial and service-related functions.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Grocery Stocker

Ramey's Marketplace

05.2017 - 08.2019

Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Answered customer questions and provided detailed product information.
Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Facilitated timely product rotation, ensuring freshness and minimizing waste.
Checked aisles for spills to complete quick clean-up.
Greeted customers and directed to requested products.
Assisted customers by finding items quickly to boost store satisfaction rates.
Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
Checked for outdated and overripe grocery items and removed from inventory.
Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Removed debris and packaging from boxes and separated for recycling or disposal.
Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
Blocked and faced products on displays and shelves in accordance with company policy.
Streamlined product restocking processes for increased efficiency and reduced time spent on tasks.
Supported a safe shopping environment by promptly addressing spills or hazards and reporting potential safety concerns to management.
Ensured accurate pricing of products through diligent label verification during stocking procedures.
Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
Expedited the receiving process of new shipment arrivals through efficient unloading, sorting, and staging tasks.
Maintained effective team member communication.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
Performed inventory control, such as counting, and stocking merchandise.
Stocked designated items on shelves, end caps and displays.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Interacted with guests in friendly and knowledgeable way.
Kept work areas neat, clean and free from debris.
Labeled products, rotated stock and fronted merchandise for appealing display.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Updated merchandise pricing to match new values and special promotional rates.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Moved cardboard, plastic ties, and other debris from unboxing to trash.
Worked with customers to pack items according to specific desires and requirements.
Maintained store assets with effective loss prevention strategies.

Loan Officer

Zippy Check

06.2017 - 10.2018

Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
Maintained strict confidentiality of bank records and client information.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Examined customer loan applications for loan approvals and denials.
Developed strong relationships with customers through high levels of customer service.
Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Originated, reviewed, processed, closed, and administered customer loan proposals.
Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
Submitted loan applications to underwriter for verification and recommendations.
Assisted customers in understanding loan terms and conditions to make informed decisions.
Ensured compliance with all federal and state regulations throughout the loan origination process.
Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Conducted thorough credit analysis to minimize risk exposure for the financial institution.
Improved loan processing efficiency by streamlining application procedures and documentation requirements.
Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Collaborated with other departments to promptly process loan applications.
Negotiated loan terms to provide favorable outcomes for both customers and lenders.
Coordinated with legal team to ensure all loan agreements were compliant with state and federal regulations.
Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
Streamlined loan processing procedures, significantly reducing turnaround times for loan approvals.
Conducted comprehensive risk assessments for loan portfolios, resulting in balanced risk management.
Assisted customers with completing loan applications and other paperwork.
Processed loan applications and monitored progress from start to finish.
Evaluated loan requests and documents to verify accuracy and completeness.
Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Identified opportunities to cross-sell and upsell loan products to customers.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Bank Teller

First Bank

03.2015 - 08.2017

Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Counted and packaged currency and coins.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Reconciled cash drawer and resolved discrepancies.
Educated customers on use of banking website and mobile apps.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Educated customers on banking products, enabling them to make informed decisions about their finances.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Logged cashier's checks and other transactions to maintain accurate account records.
Turned in excess cash to maintain drawer security.
Audited fellow teller currency to contribute to dual-control procedures.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Assisted customers with compromised debit cards and issued new credentials.
Placed orders for customer checks and verified starting numbers.
Removed mutilated currency from circulation.
Collaborated with team members to ensure smooth operations and high-quality service.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Maintained accurate records of customer transactions in line with bank procedures.
Monitored and reported suspicious activity in line with bank security policies.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Handled various accounting transactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Referred customers to other banking departments for specialized services.
Monitored and verified suspicious activity on customer accounts.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Performed account maintenance by closing out accounts and changing customer addresses.
Received loan and utility payments, sending funds to correct destinations.
Calculated fees due, interest and change for customer transactions.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Counted, added, and verified ATM funding daily.

Bank Teller

State Bank and Trust

10.2010 - 08.2013

Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
Enhanced branch sales through cross-selling bank products and services to customers.
Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
Identified sales opportunities and referred customers to branch partners in financial services.
Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
Counted and packaged currency and coins.
Provided exceptional customer service, resulting in increased client retention and loyalty.
Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Reconciled cash drawer and resolved discrepancies.
Provided customer records, account statements and copies of checks.
Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Logged cashier's checks and other transactions to maintain accurate account records.
Turned in excess cash to maintain drawer security.
Audited fellow teller currency to contribute to dual-control procedures.
Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Assisted customers with compromised debit cards and issued new credentials.
Placed orders for customer checks and verified starting numbers.
Collaborated with team members to ensure smooth operations and high-quality service.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Maintained accurate records of customer transactions in line with bank procedures.
Monitored and reported suspicious activity in line with bank security policies.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Handled various accounting transactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Referred customers to other banking departments for specialized services.
Monitored and verified suspicious activity on customer accounts.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Performed account maintenance by closing out accounts and changing customer addresses.
Received loan and utility payments, sending funds to correct destinations.
Calculated fees due, interest and change for customer transactions.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Prime Time Teller

Regions Bank

08.2009 - 10.2010

Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Assisted customers with account inquiries, resolving issues promptly and professionally.
Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Improved customer satisfaction by providing efficient and accurate transaction processing.
Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
Maintained high accuracy in financial transactions, ensuring all cash and documentation were correct.
Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
Enhanced customer experience by efficiently processing transactions and addressing inquiries.
Fostered positive banking experience, helping customers with account management and service selection.
Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
Streamlined transaction process, allowing for quicker service and reduced wait times for customers.
Assisted customers in understanding banking products, leading to increased uptake of services.
Reduced queue times during peak hours with effective cash handling and prompt service.
Enhanced team knowledge by sharing best practices in cash handling and customer service.
Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
Increased customer satisfaction through friendly interactions and resolving issues promptly.
Boosted cross-selling of bank products by identifying customer needs during transactions.
Ensured compliance with banking regulations by accurately completing all required reports and paperwork.
Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
Reinforced customer trust by providing accurate account information and transaction confirmations.
Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Cross-sold credit cards, loans and other bank products.
Educated customers on online banking and mobile banking applications.
Processed applications for new accounts.
Generated monthly reports on customer activity and customer feedback.
Identified sales opportunities and referred customers to branch partners in financial services.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Processed customer transactions promptly, minimizing wait times.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
Maintained accurate records of customer transactions in line with bank procedures.
Monitored and reported suspicious activity in line with bank security policies.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Handled various accounting transactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Referred customers to other banking departments for specialized services.
Monitored and verified suspicious activity on customer accounts.
Executed wire transfers, stop payments and account transfers.
Established rapport with new clients to increase satisfaction and loyalty.
Arranged monies received in cash boxes and coin dispensers according to denomination.
Performed account maintenance by closing out accounts and changing customer addresses.
Received loan and utility payments, sending funds to correct destinations.
Calculated fees due, interest and change for customer transactions.
Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Waitress

Nanny's Diner

02.2006 - 10.2010

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with team members to consistently provide efficient service during peak hours.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Proved successful working within tight deadlines and a fast-paced environment.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Inspected dishes and utensils for cleanliness.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Cashier

Ramey's Marketplace

05.2007 - 08.2009

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Facilitated positive shopping experience, greeted customers warmly upon entry.
Implemented loss prevention strategies, reducing instances of theft at checkout.
Improved store atmosphere with thorough and prompt cleaning of checkout area.
Facilitated smoother checkout process, trained new employees on POS systems.
Enhanced shopping experience, provided product information and location assistance.
Improved efficiency, organized checkout area for optimal workflow.
Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Fostered positive customer relations by resolving complaints and inquiries promptly.
Contributed to significant decrease in queue times by streamlining checkout process.
Enhanced customer loyalty by participating in rewards program enrollment.
Strengthened team morale and cooperation by assisting coworkers during peak hours.
Reduced processing errors by meticulously following transaction procedures.
Performed cash, card, and check transactions to complete customer purchases.
Operated cash register to record transactions accurately and efficiently.
Handled cash with high accuracy and took care to check bills for fraud.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

GED -

Copiah Lincoln Community College

Wesson, MS

08-2009

Skills

Customer service
Data entry
Computer skills
Office administration
Administrative support
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Computer proficiency
Filing
Customer relations
Clerical support
Critical thinking
Strong problem solver
Scheduling
Documentation and recordkeeping
Microsoft Office Suite
Office management
Database entry
Scheduling and calendar management
Dedicated team player
Excel spreadsheets
Appointment scheduling
Recordkeeping
Verbal communication
Data organization
Deadline oriented
Records management
Professional and mature
Filing and data archiving
Invoice processing
Calendar management
Documentation and reporting
Relationship building
Mail handling
Meticulous attention to detail
Document management
Data management
Data collection
Spreadsheets
Prioritization
Document control
Multi-line phone systems
Spreadsheet management

Multi-line phone proficiency
Client relations
Resourceful
Records administration
Tech-Savvy
Confidential document control
Meeting planning
Complex Problem-solving
Documentation and control
Spreadsheet development
Internal communications
Schedule management
Internet research
Workflow optimization
Mail management
Meeting arrangements
Records management systems
Multi-line telephone systems
Business administration
Bookkeeping
Attendance record management
Purchase orders organization
Coordination
Writing reports
Account management
Employee timesheet processing
Database management
Training and coaching
Database administration
Quality assurance
Supervising staff
Letter preparation
Program files maintenance
Account reconciliation
Payroll and budgeting
Accounting support
Record preparation
Mail distribution
Expense reporting
Staff management
Inventory systems
Office equipment maintenance
Correspondence writing
Reception oversight
Report generation
Research

Timeline

Administrative Assistant IV

Mississippi Department Of Rehabilitation Services

10.2021 - Current

Front Office Secretary

Herring Gas Company

08.2020 - 09.2021

Loan Officer

Zippy Check

06.2017 - 10.2018

Grocery Stocker

Ramey's Marketplace

05.2017 - 08.2019

Bank Teller

First Bank

03.2015 - 08.2017

Bank Teller

State Bank and Trust

10.2010 - 08.2013

Prime Time Teller

Regions Bank

08.2009 - 10.2010

Cashier

Ramey's Marketplace

05.2007 - 08.2009

Waitress

Nanny's Diner

02.2006 - 10.2010

GED -

Copiah Lincoln Community College

Hannah Heard

Summary

Overview

Work History

Administrative Assistant IV

Front Office Secretary

Grocery Stocker

Loan Officer

Bank Teller

Bank Teller

Prime Time Teller

Waitress

Cashier

Education

GED -

Skills

Timeline

Administrative Assistant IV

Front Office Secretary

Loan Officer

Grocery Stocker

Bank Teller

Bank Teller

Prime Time Teller

Cashier

Waitress

GED -

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