Hannah Maxie
Pascagoula
Summary
Detail-oriented healthcare professional with experience in patient care and data entry. Skilled in problem-solving and maintaining accurate records, ensuring high-quality service and patient safety. Committed to fostering positive client relationships and improving overall care.
Overview
7
7
years of professional experience
Work History
Patient Care Assistant
Vital Caring
Gulfport
01.2019 - Current
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service area.
- Maintained clean and safe environment to promote patient safety and comfort.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Healthcare Data Entry Specialist
Aetna
06.2023 - 12.2025
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Remote
Account Service Representative
AT&T Wireless
Ocean Springs
01.2020 - 06.2023
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Listened to clients and assisted with navigation of complex systems.
- Researched options and recommended services to address clients' needs.
- Advocated for client needs & to improve experience and increase customer retention.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Account Management
- Client Support
- Conflict Resolution
- Problem-solving
- Order Processing
- Billing Inquiries
- Data Entry
- Record
- CRM
Timeline
Healthcare Data Entry Specialist
Aetna
06.2023 - 12.2025
Account Service Representative
AT&T Wireless
01.2020 - 06.2023
Patient Care Assistant
Vital Caring
01.2019 - Current
High School Diploma -
Penn Foster Career School