Hannah Roebuck
Houlka
Summary
Dynamic professional with extensive experience in customer service and problem-solving, notably as a Branch Manager at Tower Loan. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in complaint resolution and data entry, consistently delivering compassionate support while managing financials and team performance effectively.
Overview
7
7
years of professional experience
Work History
Call Center Representative
AAA East Central
04.2025 - 10.2025
- Delivered prompt support to motorists in distress, enhancing safety during roadside emergencies.
- Communicated effectively with customers to gather information and coordinate efficient service responses.
- Collaborated with towing companies to arrange vehicle recovery services, streamlining support processes.
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
Branch Manager
Tower Loan
11.2023 - 04.2025
- Managed daily operations to ensure efficient branch performance and customer satisfaction.
- Developed and implemented strategic sales initiatives to enhance loan product offerings.
- Guided team in mastering compliance protocols and enhancing customer service skills.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Assistant Manager
EZ Mart Stores
11.2021 - 10.2023
- Assisted in daily operations, ensuring compliance with company policies and procedures.
- Coordinated staff scheduling to optimize coverage and enhance customer service experiences.
- Supported inventory management processes, tracking stock levels and minimizing discrepancies.
- Conducted regular audits of merchandise displays to maintain visual merchandising standards.
- Addressed customer inquiries and resolved complaints to improve satisfaction rates.
Cashier
Supervalu
03.2019 - 09.2021
- Processed customer transactions with accuracy and efficiency.
- Maintained cleanliness and organization of checkout areas.
- Operated point-of-sale systems to manage cash flow effectively.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Gateway Christian Schools
Sardis, MSSkills
- Problem-solving skills
- Data entry
- Customer service
- Call center customer service
- Complaint resolution
- Cash handling
Timeline
Call Center Representative
AAA East Central
04.2025 - 10.2025
Branch Manager
Tower Loan
11.2023 - 04.2025
Assistant Manager
EZ Mart Stores
11.2021 - 10.2023
Cashier
Supervalu
03.2019 - 09.2021
High School Diploma -
Gateway Christian Schools