Hannah Ladner
Kiln
Summary
Attentive Customer Service Representative with five years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
4
4
years of professional experience
Work History
Teller
Hancock Whitney Bank
05.2022 - 05.2023
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Key Holder
Palm Beach Tan
04.2020 - 06.2022
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Coordinated promotional events, driving foot traffic to the store and boosting sales revenue.
- Performed opening and closing procedures.
Records Clerk
Hancock County School District
08.2019 - 06.2021
- Improved records organization by implementing efficient filing systems and digitizing key documents.
- Reduced retrieval times for critical information by maintaining an updated and accurate database of records.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Collaborated with team members to optimize cross-departmental records management workflows, leading to increased efficiency.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed confidentially regulations to maintain privacy.
Education
High School Diploma -
Hancock High School
Kiln, MS05.2020
Skills
- Regulatory Compliance
- Financial Analysis
- Customer Relationship Building
- Fraud Detection
- Cash Handling
- Account updating
- Excellent time management skills
- Exceptional customer service
Timeline
Teller
Hancock Whitney Bank
05.2022 - 05.2023
Key Holder
Palm Beach Tan
04.2020 - 06.2022
Records Clerk
Hancock County School District
08.2019 - 06.2021
High School Diploma -
Hancock High School
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