Thomas H. Moorman
Hattiesburg
Summary
Recent graduate looking for a career opportunity where I can advance my skills, gain further experience and earn advancement opportunities. I have a strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
5
5
years of professional experience
Work History
Installation Technician
VOXO
Hattiesburg
12.2024 - Current
- Installed and configured audio-visual equipment for corporate clients.
- Acquired in-depth knowledge of VOXO system functionality to enhance installation quality
- Collaborated with team members to troubleshoot technical issues on-site.
- Assisted in training clients on proper usage of installed equipment.
Telecommunications Manager
Southern Tire Mart
Columbia
08.2023 - 08.2024
- Managed telecommunications systems, including VoIP, PBX, and SIP trunking, ensuring reliable service through our hosting provider VOXO.
- Developed and implemented strategies to optimize telecom resources, enhancing overall system performance.
- Analyzed customer requirements to identify and deliver tailored telecom solutions.
- Provided technical support to users regarding telecom equipment, software and applications.
IT Help Desk Technician
Southern Tire Mart
Columbia
02.2023 - 08.2023
- Resolved various technical issues for customers via email, live chat, and telephone, improving service responsiveness.
- Assisted users in troubleshooting technical issues across the company, enhancing user satisfaction.
- Facilitated corporate acquisitions by setting up new PCs and resolving technical issues, ensuring seamless integration.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Technician, Student
Pro 1 Security and Communications
Hattiesburg
08.2021 - 08.2022
- Delivered onsite troubleshooting support to resolve customer issues and improve service satisfaction
- Supported installation of security and phone systems to enhance customer safety and communication
- Assisted with building out network interface for customer
- Communicated directly with customers
- Trained customers on newly installed equipment
- Managed school, extracurricular activities, and part-time work to develop social connections and professional skills
Education
Bachelor of Science - Computer Netorking
University of Southern Mississippi
Hattiesburg, MS12.2022
Some College (No Degree) - DC Composition / DC College Algebra
Pearl River Community College
Hattiesburg, MS08.2019
Some College (No Degree) - Summer Class / Music Appreciation
William Carey University
Hattiesburg, MS06.2019
High School Diploma -
Oak Grove High School
Hattiesburg, MS05.2019
Skills
- Software involving MS Office suite, Quicken, Most Security/Anti-Virus/Malware software, ServiceNow incident management system, AS400, BASys, and more
- Operating Systems: Windows 95, 98, NT/2000, XP, Vista, 7, 8/81 10, Linux Redhat 6, DOS
- Networking: Microsoft based networking tools, Some networking with Cisco/Nexus routers/switches
- Programming: C, VB, Python, and some knowledge of various other languages
- Troubleshooting and Diagnosis
- Network Problem Solving
- Equipment Installation Coordination
- Equipment Configuration
- Network Scaling
- System User Support
- Network Configuration
- Management of SIP based telephony systems
References
REFERENCES
Stan Gwin IT Director (601) 424-3200 800 US-98, Columbia, MS 39429
Jim Gilliland CEO (601) 520-8812 255 McLemore Rd. Hattiesburg, MS 39401
Leslee Potvin Manager (601) 297-4388 118 College Dr. #5219 Hattiesburg, MS
Timeline
Installation Technician
VOXO
12.2024 - Current
Telecommunications Manager
Southern Tire Mart
08.2023 - 08.2024
IT Help Desk Technician
Southern Tire Mart
02.2023 - 08.2023
Technician, Student
Pro 1 Security and Communications
08.2021 - 08.2022
Bachelor of Science - Computer Netorking
University of Southern Mississippi
Some College (No Degree) - DC Composition / DC College Algebra
Pearl River Community College
Some College (No Degree) - Summer Class / Music Appreciation
William Carey University
High School Diploma -
Oak Grove High School