Hart Manus
Flowood
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Blue Cross & Blue Shield of Mississippi
09.2023 - Current
- Provide excellent customer service for members seeking information regarding enrollment, benefits, claims, and billing inquiries
- Maintain effective call handling skills to ensure each customer’s needs are met by the end of each call.
Fleet Manager
Total Transportation of Mississippi
07.2023 - 09.2023
- Utilizing AS400 and XPM to dispatch truck drivers
- Enhanced operational efficiency by leveraging logistics principles and regulatory knowledge to facilitate safe driver travel.
Warehouse hand/Sales associate
Bell Building Supply
08.2022 - 12.2022
- Advising and selling materials to customers/contractors
- Operating forklift
- Delivering materials to customers
- Loading, stocking, and maintaining inventory of supplies.
Rehab Technician
Waldrop Chiropractic and Wellness
05.2021 - 11.2021
- Responsibilities were performing deep tissue laser therapy and functional evaluations on patients, explaining the proper way to perform exercises, and applying traction (denneroll) on patients
- Worked with Chiropractors to design patient-specific treatment plans, improving patient outcomes and satisfaction.
Education
Bachelor’s Degree in Kinesiology -
Mississippi State University
Master of Business Administration -
Louisiana State University at Shreveport
Skills
- Proficient in Microsoft Word, PowerPoint, and Outlook
- Excellent communication skills
- Problem-Solving
- Customer Service
- Relationship Building
- Verbal De-escalation
Awards
- Graduated Magna Cum Laude at Mississippi State University
- Honor Society at Mississippi State University
- Bausch and Lomb Honorary Science Award
- Graduated Salutatorian at Deer Creek School (2017)
Volunteer Experience
- The Claiborne at Adelaide, helped work with the residents by engaging in Tai Chi
- Delta Volunteer Hub
References
- Josh Wiggins, (601) 569-6221
- Shelby Brown, (901) 652-5027
- Ellen Kimes, (662) 390-3040
Timeline
Customer Support Specialist
Blue Cross & Blue Shield of Mississippi
09.2023 - Current
Fleet Manager
Total Transportation of Mississippi
07.2023 - 09.2023
Warehouse hand/Sales associate
Bell Building Supply
08.2022 - 12.2022
Rehab Technician
Waldrop Chiropractic and Wellness
05.2021 - 11.2021
Bachelor’s Degree in Kinesiology -
Mississippi State University
Master of Business Administration -
Louisiana State University at Shreveport
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