Hayden VanVoorhis
Hernando
Summary
Dynamic professional with a proven track record at Sunbelt Rentals, enhancing client retention through exceptional customer service and effective problem-solving. Skilled in equipment installation and fostering teamwork, I excel in high-pressure environments, ensuring customer satisfaction and repeat business. My commitment to continuous improvement and safety practices drives business growth and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Traveling Tech
Sunbelt Rentals
10.2022 - Current
- Installed power and HVAC equipment to different job sites.
- Loaded and unloaded trucks of Power and HVAC equipment using heavy machinery efficiently and safely.
- Increased client retention rates with timely response to service requests and effective communication throughout the resolution process.
- Delivered exceptional customer service by providing clear explanations of technical issues and proposed solutions in easily understandable terms.
- Maintained up-to-date technical knowledge through continuous training programs, industry research, and peer discussions.
- Contributed to business growth by consistently achieving high levels of customer satisfaction, resulting in repeat business and positive word-of-mouth recommendations.
- Exceeded customer expectations by going above and beyond in providing personalized solutions tailored to their specific needs.
- Reduced downtime for customers through efficient troubleshooting and repair of hardware, software, and network issues.
- Collaborated with team members to ensure consistent delivery of high-quality service across all client interactions.
- Worked with diverse types of weather and ground conditions.
- Managed maintenance activities, supervised staff, and inspected equipment.
Manager On Duty
Club-4-fitness
05.2021 - 07.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
Education
High School Diploma -
Hernando Highschool
Hernando, MS05-2021
Skills
- Customer service abilities
- Customer service mindset
- Equipment installation
- Travel planning
- Teamwork
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Attention to detail
- Excellent communication
Accomplishments
- Collaborated with co-workers to setup stadium power for the 2024 Final Four.
- Documented and resolved inventory issues.
Certification
- OSHA Certified
- Mississippi Driver's License
- Forklift Certification
Timeline
Traveling Tech
Sunbelt Rentals
10.2022 - Current
Manager On Duty
Club-4-fitness
05.2021 - 07.2022
High School Diploma -
Hernando Highschool
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