Hearie Lee Adams
Greenwood
Summary
Dynamic Store Manager with a proven track record at Food Giant, excelling in customer service and inventory management. Successfully implemented strategic sales initiatives, enhancing customer engagement and satisfaction. Skilled in training and mentoring staff, fostering a collaborative team environment while optimizing operations for efficiency and growth.
Overview
15
15
years of professional experience
Work History
Store Manager
Freds Dollar Store
03.2016 - 12.2018
- Coordinated staff scheduling to ensure optimal coverage during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
Food Giant
04.2004 - 06.2016
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Managed inventory control processes, optimizing stock levels to reduce waste.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented strategic sales initiatives, driving revenue growth and customer engagement.
- Analyzed sales data to identify trends, informing product placement and promotions.
- Resolved customer inquiries and complaints, enhancing overall satisfaction rates.
- Developed training programs to improve employee performance and service delivery.
Education
High School Diploma -
Greenwood High School
Greenwood, MS05-1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Customer service management
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Outstanding communication skills
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- Cash management
Timeline
Store Manager
Freds Dollar Store
03.2016 - 12.2018
Store Manager
Food Giant
04.2004 - 06.2016
High School Diploma -
Greenwood High School