Summary
Overview
Work History
Skills
Timeline
Generic

Heather Bennett

Mantachie,MS

Summary

Recognized for delivering exceptional customer service and fostering teamwork. Adept at multitasking and maintaining accurate patient records, while ensuring a welcoming environment for all visitors. Committed to ongoing professional development and patient satisfaction.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

12
12
years of professional experience

Work History

Patient Access Representative

NMMC
09.2023 - Current
  • Provided initial information on insurance verification and eligibility requirements.
  • Navigated electronic health record systems to maintain accurate patient data.
  • Communicated effectively with patients to address inquiries and resolve issues.
  • Supported front desk operations, ensuring a welcoming environment for visitors.
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Managed insurance verification to ensure compliance with billing requirements and minimize denials.

Customer Service Representative

Alfa Insurance
01.2020 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Child Caregiver

Self Employed
06.2013 - 12.2020
  • Developed age-appropriate activities to enhance children's cognitive and social skills.
  • Supervised daily routines, ensuring safety and well-being of children in care.
  • Collaborated with parents to address individual needs and track developmental progress.
  • Implemented educational games and exercises that promoted physical activity and motor skills.
  • Introduced children to educational games and activities to boost learning.
  • Responded to inquiries from parents and guardians.

Skills

  • Customer service
  • HIPAA compliance
  • Multitasking and organization
  • Phone and email etiquette
  • Flexible schedule
  • Insurance billing
  • Payment processing
  • Registration management
  • Friendly and outgoing
  • Payment collection
  • Reliability and dedication

Timeline

Patient Access Representative

NMMC
09.2023 - Current

Customer Service Representative

Alfa Insurance
01.2020 - 08.2023

Child Caregiver

Self Employed
06.2013 - 12.2020

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Heather Bennett