Heather Callihan
Batesville,Ms
Summary
Detail-oriented and compassionate office professional with excellent organzational, communication, and customer service skills. Experienced in scheduling appointments, manage patient records, verifying insurance, answering multi line phones, and maintaining confidentiality in accordance with HIPAA guidelines. Dedicated to providing exceptional patient care while ensuring the efficient day-to-day operation of a busy medical offic. Recognized for professionalism, accuracy, and the ability too work effectively in fast paced healthcare environments.
Overview
12
12
years of professional experience
Work History
Estimator
CB's Customs
Batesville, MS
02.2026 - Current
- Utilized estimating software to create detailed quotations for client projects.
- Communicated effectively with suppliers to obtain pricing information and availability of materials.
- Assisted in developing proposal documents, enhancing clarity and professionalism for client presentations.
- Maintained organized records of estimates and correspondence for reference during project execution.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Receptionist
Webb Family Medical
Oxford, MS
06.2025 - 12.2025
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Assisted with patient check-in and check-out processes efficiently.
- Handled phone inquiries, directing calls to appropriate departments promptly.
- Maintained organized front desk operations and patient files.
- Collaborated with medical staff to streamline patient flow and service delivery.
- Processed insurance verifications and updated patient information accurately.
- Supported administrative tasks, enhancing overall office productivity and efficiency.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Faxed and emailed patient referrals.
Insurance Agent
Whitten Insurance Agency
Batesville, MS
08.2014 - 05.2025
- Developed customized insurance plans tailored to client needs and risk profiles.
- Conducted thorough policy reviews to ensure compliance with industry regulations and standards.
- Provided expert guidance on coverage options, enhancing clients' understanding of insurance products.
- Mentored junior agents in sales techniques and customer service best practices for improved performance.
- Streamlined claims processing procedures, resulting in faster resolution times and enhanced client satisfaction.
- Analyzed market trends to identify new business opportunities and adjust agency strategies accordingly.
- Built strong relationships with clients through regular follow-ups and personalized service initiatives.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Education
High School Diploma -
Lafayette High School
Oxford, MS05-2002
Surgical Technologist - Medical
Northwest Mississippi Community College
Senatobia, MS05-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Estimator
CB's Customs
02.2026 - Current
Receptionist
Webb Family Medical
06.2025 - 12.2025
Insurance Agent
Whitten Insurance Agency
08.2014 - 05.2025
Surgical Technologist - Medical
Northwest Mississippi Community College
High School Diploma -
Lafayette High School