Heather Jamieson
Meridian
Summary
Detail-oriented professional specializing in claims management and denial analysis. Proven ability to enhance insurance processes and train staff effectively, contributing to improved claim resolutions and accuracy. Personable and dedicated customer service representative with extensive experience. Motivated to maintain customer satisfaction and contribute to company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Follow-Up Specialist
Baptist Medical Center
Meridian
12.2013 - Current
- Managed insurance claims follow-ups to ensure timely processing and resolution.
- Reviewed patient accounts for accuracy and completeness of insurance information.
- Communicated with patients regarding their insurance coverage and payment options.
- Analyzed denied claims and initiated appeals to recover payments from insurers.
- Trained new staff on insurance processes, policies, and software systems used.
- Followed up with insurance carriers regarding claim status of unpaid or rejected claims.
- Utilized multiple payer websites to obtain detailed information about benefit eligibility and coverage levels.
- Posted payments received from insurance companies on a daily basis.
- Identified and corrected errors related to billing, coding, and reimbursement from insurance companies.
Education
High School Diploma -
Clarkdale Attendance Center
Meridian05-1993
Skills
- Claims management and denial analysis
- Medical coding and billing
- Payment processing
- Patient communication
Certification
- AAPC Certified Professional Biller
- AAPB Certified Professional Coder
Timeline
Insurance Follow-Up Specialist
Baptist Medical Center
12.2013 - Current
High School Diploma -
Clarkdale Attendance Center
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