Heather Kitchens
Laurel
Summary
Dynamic communications professional with extensive experience at SCRMC, adept at incident reporting and alarm monitoring. Proven ability to coordinate effectively with law enforcement and manage high-stress situations. Recognized for enhancing operational efficiency and fostering teamwork, ensuring swift responses to emergencies while maintaining a secure environment.
Overview
6
6
years of professional experience
Work History
Communications /Security Dispatcher
SCRMC
08.2022 - Current
- Monitored security systems, ensuring immediate response to incidents and alarms.
- Coordinated communication between security personnel and emergency services during critical situations.
- Prepared detailed incident reports for internal review and future reference.
- Assisted in training new dispatchers on protocols and emergency procedures.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
Assistant Manager
Dairy Queen Grill & Chill
05.2020 - 04.2023
- Streamlined team operations to enhance service efficiency and customer satisfaction.
- Coordinated inventory management processes, ensuring optimal stock levels and timely replenishment.
- Facilitated communication between departments to enhance collaboration and operational workflows.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Dickies BBQ
05.2021 - 06.2022
- Managed daily operations, ensuring optimal staffing levels and efficient workflow.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends and adjust product offerings accordingly.
- Fostered a positive work environment through effective conflict resolution strategies.
- Enhanced customer satisfaction by implementing feedback-driven improvements in service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
No Degree - Pharmacy Tech
Jones County Junior College
Ellisville, MS05-2026
High School Diploma -
Penn Foster Career School
Scranton, PA08-2023
No Degree - General Studies
Northeast Jones High School
Laurel05-2022
Skills
- Dispatch software
- Daily reports
- Stress tolerance
- Incident reporting
- Security protocols
- Alarm monitoring
- Law enforcement collaboration
Timeline
Communications /Security Dispatcher
SCRMC
08.2022 - Current
Store Manager
Dickies BBQ
05.2021 - 06.2022
Assistant Manager
Dairy Queen Grill & Chill
05.2020 - 04.2023
No Degree - Pharmacy Tech
Jones County Junior College
High School Diploma -
Penn Foster Career School
No Degree - General Studies
Northeast Jones High School