Heather Reitzel
Bay Saint Louis
Summary
Compassionate Certified Medical Assistant skilled in HIPAA compliance, patient care, and electronic health records management. Committed to enhancing patient outcomes through meticulous documentation and team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Specialist Practice
North Carolina
03.2023 - 05.2026
- Conducted patient intake procedures, ensuring accurate collection of medical history and vital signs.
- Assisted physicians with examinations and minor surgical procedures, enhancing patient care quality.
- Managed electronic health records system, maintaining precise documentation and efficient workflow.
- Educated patients on treatment plans and medication instructions, promoting adherence to prescribed therapies.
- Medical assistant supporting multiple providers by preparing daily schedules, updating patient charts, and organizing required documentation in advance.
- Maintain positive relationships with patients and coworkers while providing compassionate patient support.
- Supported cross-training of staff to improve efficiency in front office, and in clinical operations.
- Assist physicians during minor in-office surgical procedures and prepare instruments, rooms ahead of procedures.
- Sterilize instruments using autoclave procedures and maintain clinical cleanliness standards.
- Perform x-rays as needed for the facility.
- Maintained OSHA compliance and followed safety protocols for infection control, hazardous materials, and patient care procedures.
PRN Medical Assistant
Frye Regional Medical Center
North Carolina
03.2018 - 03.2023
- Assisted in patient intake and documentation, ensuring accurate medical history recording.
- Coordinated scheduling of appointments and follow-ups to optimize patient flow.
- Supported podiatrists during examinations and procedures, enhancing operational efficiency.
- Monitored inventory levels of medical supplies, facilitating timely reordering processes.
- Managed heavy phone volume while maintaining professionalism and efficiency.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Shipping & Receiving Supervisor
Fillpack
North Carolina
06.2013 - 03.2018
- Supervised daily shipping and receiving operations, ensuring accuracy and efficiency in inventory management.
- Implemented process improvements that reduced order processing time and enhanced team productivity.
- Trained and mentored staff on best practices for safety, equipment handling, and compliance procedures.
- Coordinated logistics with vendors to optimize delivery schedules and minimize delays in shipments.
Education
Certified Medical Assistant -
U.S. Career Institute | Fort Collins, CO
Fort Collins, CO05-2021
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Medication administration
- Clinical documentation
- Patient care
- Sterilization techniques
- Patient assessments
- Medical records management
- Basic life support
- Team collaboration
- Safety compliance
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
Specialist Practice
03.2023 - 05.2026
PRN Medical Assistant
Frye Regional Medical Center
03.2018 - 03.2023
Shipping & Receiving Supervisor
Fillpack
06.2013 - 03.2018
Certified Medical Assistant -
U.S. Career Institute | Fort Collins, CO