Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Welch

Mount Olive,MS

Summary

Capable Call Center Service Representative with comprehensive background in managing childcare programs and fostering child development. Successfully implemented curriculum enhancements that improved educational outcomes and parental satisfaction. Demonstrated ability in staff supervision and maintaining safe, nurturing environment. Childcare professional with extensive experience in leading childcare operations and enhancing educational programs. Proven track record of collaborating with teams to achieve program goals and adapting to dynamic environments. Skilled in staff management, curriculum development, and creating supportive learning atmospheres. Childcare professional with strong leadership skills, adept at managing teams and ensuring high standards of care and education. Proven ability to create nurturing and safe environment while fostering team collaboration and adaptability. Skilled in curriculum development, staff training, and regulatory compliance. Known for delivering consistent results and effectively meeting needs of children and families.

Overview

22
22
years of professional experience

Work History

Childcare Director

FBC Weekday Ed. Program
Magee, Mississippi
02.2018 - Current
  • Assisted in developing age-appropriate curriculum for diverse learning needs.
  • Organized daily activities promoting social, emotional, and physical development.
  • Ensured compliance with health and safety regulations within childcare environment.
  • Supported staff in implementing best practices for child engagement and learning.
  • Supervised and managed team of childcare professionals to guarantee highest standards of care.
  • Managed program paperwork and child records to comply with state requirements.
  • Managed daily operations, ensuring compliance with health, safety, and licensing regulations.

Assistant Childcare Director

Circle of Friends Learning Center
Flowood, Mississippi
11.2016 - 02.2018
  • Mentored staff in best practices for child engagement and safety protocols.
  • Trained new employees on operational procedures and childcare methodologies.
  • Enhanced parent satisfaction by maintaining open communication and addressing concerns promptly.
  • Oversaw maintenance of facility cleanliness and organization to provide a safe learning environment for children.
  • Coordinated daily operations, ensuring compliance with state regulations and standards.
  • Enhanced communication strategies between parents and staff to foster community relationships.

Caregiver/ Assistant Director/ Director

Circle Of Friends Learning Center
07.2003 - 08.2014
  • Assisted in implementing individualized learning plans for children, enhancing educational outcomes.
  • Supported classroom activities by preparing materials and facilitating engaging lessons.
  • Coordinated communication between parents, teachers, and support staff to address student needs effectively.
  • Mentored junior assistants, providing guidance on best practices for child engagement and behavior management.
  • Ensured compliance with state licensing requirements by maintaining an up-to-date knowledge of policies related to health, safety, curriculum standards.
  • Maintained accurate records of attendance, incident reports, and other required documentation per state regulations.

Education

GED -

MS Sate Board of Education
Brandon MS
12.2005

Skills

  • Safety regulations compliance
  • Staff hiring
  • Administrative functions
  • Staff management
  • Parental engagement
  • Compliance procedures
  • Staff supervision
  • Documentation and recordkeeping
  • Enrollment procedures
  • Attention to detail
  • Multitasking
  • Reliability
  • Adaptability and flexibility

Timeline

Childcare Director

FBC Weekday Ed. Program
02.2018 - Current

Assistant Childcare Director

Circle of Friends Learning Center
11.2016 - 02.2018

Caregiver/ Assistant Director/ Director

Circle Of Friends Learning Center
07.2003 - 08.2014

GED -

MS Sate Board of Education

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Heather Welch