Helen Pulliam
Tupelo,ms
Summary
Dynamic customer service professional with extensive experience at Waste Management, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and critical thinking. Recognized for mentoring new hires and consistently exceeding performance metrics, fostering a collaborative team environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Waste Managment
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Convergent
11.2014 - 01.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative-Lead for New Hires
DIRECTV
11.2000 - 06.2014
- Mentored junior staff, providing guidance on best practices in customer service.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Offered personalized solutions for customers by thoroughly understanding their needs and preferences.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
High School Diploma -
Itawamba Community College
Fulton, MSSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Professional telephone demeanor
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- supervisor with new trainees
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Waste Managment
04.2021 - Current
Customer Service Representative
Convergent
11.2014 - 01.2021
Customer Service Representative-Lead for New Hires
DIRECTV
11.2000 - 06.2014
High School Diploma -
Itawamba Community College
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