Summary
Work History
Education
Skills
Timeline
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Helena Bennett

Hattiesburg

Summary

Motivated professional with a strong track record at Home Depot, specializing in customer service and inventory management. Known for effective time management and consistently achieving high satisfaction ratings. Skilled in leveraging POS systems to improve customer interactions and streamline operations.

Work History

Stocker

Treasure Hunt
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Clerical

Stafford Construction Services
  • HaSelf-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

In Store Shopper

Home Depot
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Verified each item matched order sheet's description.
  • Supported colleagues during peak periods by stepping in to assist with various tasks as needed.
  • Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
  • Retrieved customer's order after payment, and assisted with transport to vehicle.
  • Scanned each item's barcode before item's removal from shelf.
  • Reported order discrepancies to team leader or other manager.

Secretary

Burton & Associate
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Performed research to collect and record industry data.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Sales Associate

Kangaroo Express
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Owner/Operator

Perfume Collection
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Trained and motivated employees to perform daily business functions.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.

Recruiter

Nursing Management
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Operated and maintained applicant tracking and candidate management systems.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.

Hospital Admissions Coordinator

U. S. Air Force
  • Enhanced patient experience by providing compassionate assistance throughout the admissions process.
  • Streamlined patient admissions process by implementing effective communication strategies and efficient data entry techniques.
  • Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
  • Expedited emergency room admissions through rapid assessment of incoming patients'' needs and prioritizing accordingly.
  • Collaborated with multidisciplinary team members to ensure seamless coordination of all aspects of patient care from admission to discharge.
  • Maintained accurate records in electronic health system while safeguarding confidential patient information at all times.
  • Assisted case managers in coordinating post-discharge services such as home health care or rehabilitation facilities arrangements when needed.
  • Ensured compliance with hospital regulations and accreditation standards through thorough knowledge of admission requirements and guidelines.
  • Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally.
  • Managed complex scheduling tasks involving multiple healthcare providers to facilitate timely and well-coordinated patient care.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.

Education

No Degree - Basics

Jones County Junior College
Ellisville, MS

High School Diploma -

Oak Grove
Hattiesburg, MS

College of The United States Air Force
Wichita Falls, TX

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Friendly and personable
  • Customer assistance
  • Customer relationships
  • Punctual and reliable
  • Cleaning procedures
  • Supply restocking
  • Stock rotation
  • Merchandise stocking
  • Product restocking
  • Clear communication
  • Flexible schedule
  • Energetic and outgoing
  • Money handling
  • Warehouse safety
  • Order receiving
  • Safety processes and procedures
  • Warehouse operations
  • Complex Problem-solving
  • Product labeling
  • Display assembly
  • Performance improvement
  • POS systems
  • Equipment cleaning
  • Equipment operation
  • Paperwork completion
  • Signing and pricing
  • Verbal and written communication
  • Safety compliance
  • Physical stamina
  • Workplace organization
  • Barcode scanning
  • Workflow efficiency
  • Facilities sanitizing
  • Workstation cleaning
  • Inventory reporting
  • Quick learner
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Motivated team player
  • Dependable and reliable
  • Critical thinking
  • Exceptional time management skills
  • Decision-making
  • Organization and categorization
  • Cash register operations

Timeline

Stocker

Treasure Hunt

Clerical

Stafford Construction Services

In Store Shopper

Home Depot

Secretary

Burton & Associate

Sales Associate

Kangaroo Express

Owner/Operator

Perfume Collection

Recruiter

Nursing Management

Hospital Admissions Coordinator

U. S. Air Force

No Degree - Basics

Jones County Junior College

High School Diploma -

Oak Grove

College of The United States Air Force

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Helena Bennett