Hope Cochran
Gulfport
Summary
Shift Manager at Starbucks with a proven track record in effective leadership and team management. Enhanced customer service and reduced employee turnover through motivation and training initiatives. Skilled in cash handling and store maintenance, fostering a positive work environment that drives productivity and teamwork.
Overview
6
6
years of professional experience
Work History
Shift Manager/Key Holder
Starbucks
3868 Promenade Pkwy D'Iberville, MS 39540 United
06.2019 - Current
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Counted registers and cleaned and secured shop at end of shift.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Currently Enrolled - Sociology
ASU
Arizona State UniversitySkills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Customer service
- Team leadership
- Willingness to learn
- Cash handling
Timeline
Shift Manager/Key Holder
Starbucks
06.2019 - Current
Currently Enrolled - Sociology
ASU