Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Cochran

Gulfport

Summary

Shift Manager at Starbucks with a proven track record in effective leadership and team management. Enhanced customer service and reduced employee turnover through motivation and training initiatives. Skilled in cash handling and store maintenance, fostering a positive work environment that drives productivity and teamwork.

Overview

6
6
years of professional experience

Work History

Shift Manager/Key Holder

Starbucks
06.2019 - Current
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Counted registers and cleaned and secured shop at end of shift.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Education

Currently Enrolled - Sociology

ASU
Arizona State University

Skills

  • Store maintenance
  • Effective leadership
  • Employee motivation
  • Team management
  • Customer service
  • Team leadership
  • Willingness to learn
  • Cash handling

Timeline

Shift Manager/Key Holder

Starbucks
06.2019 - Current

Currently Enrolled - Sociology

ASU

Similar Profiles

CREATE PROFILE
Hope Cochran