Iesha Logan
Coffeeville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
CNA
Yalobusha General Hospital
08.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Account Representative
Carmart Auto Sales
01.2023 - 07.2023
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
- Kept detailed records of customer interactions for optimal traceability.
Customer Service Representative
Teleperformance
02.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sewing Operator
Fusion Furniture
05.2017 - 08.2022
- Ensured consistent product quality by diligently following sewing patterns, guidelines, and specifications for each project.
- Improved speed without sacrificing quality through regular practice and honing of skills on different fabric types and machinery settings.
- Suggested improvements to workflow processes, leading to increased productivity within the team.
Education
No Degree - Accountant
Delta State University
Cleveland, MSHigh School Diploma -
Coffeeville High School
Coffeeville, MS05.2010
Skills
- Compassion and Empathy
- Reliable team player
- Direct Patient Care
- Customer Service
- Problem-solving abilities
- Critical Thinking
Timeline
CNA
Yalobusha General Hospital
08.2023 - Current
Account Representative
Carmart Auto Sales
01.2023 - 07.2023
Customer Service Representative
Teleperformance
02.2022 - 01.2023
Sewing Operator
Fusion Furniture
05.2017 - 08.2022
No Degree - Accountant
Delta State University
High School Diploma -
Coffeeville High School
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