Imilie McCutchen
Southaven
Summary
Dynamic and results-driven professional with extensive experience as an Active Duty U.S. Army Soldier, excelling in operations management and staff training. Proven ability to enhance customer relations and improve performance outcomes through effective problem-solving and attention to detail. Recognized for fostering teamwork and maintaining high standards in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Staff Administrative Specialist
U.S. Army Reserve Command
04.2022 - 04.2025
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
Operations Manager
U.S. Army Active Duty
08.2017 - 04.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with internal policies and procedures as well as relevant regulations governing military operations.
Squad Leader
U.S. Army Active Duty
08.2016 - 08.2017
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Operated heavy equipment, fire equipment and mobile Incident Command Center vehicle.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Handled sensitive information securely, safeguarding classified materials from unauthorized access or disclosure.
Drill Sergeant
U.S. Army Active Duty
09.2013 - 08.2016
- Fostered resilience among trainees through challenging mental exercises focused on problem-solving techniques and adaptability strategies.
- Increased unit readiness by conducting comprehensive field training exercises and hands-on weapon instruction.
- Enhanced trainee performance by implementing rigorous physical fitness programs and demanding obstacle courses.
- Contributed to the continuous improvement of the basic training program by providing regular feedback on curriculum design based on real-world experiences from deployments or missions.
- Achieved a high graduation rate among trainees under my supervision by utilizing effective motivational techniques, maintaining high standards, and fostering a positive learning environment.
Administrative Assistant to the Brigade Commander
U.S. Army Active Duty
01.2011 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved internal communication by creating and distributing timely meeting agendas, minutes, and follow-up action items.
Military Police Officer
U.S. Army Active Duty
06.2007 - 01.2011
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Collaborated with intelligence personnel to analyze potential threats, leading to proactive measures for risk mitigation.
Education
Bachelor of Arts - Psychology
University of South Carolina
Columbia, SC12-2021
Associate of Arts - General Studies
University of Phoenix
Tempe, AZ05-2012
Skills
- Office administration
- Organization and multitasking
- Staff management
- Staff training and development
- Problem-solving
- Team leadership
- Operations management
- Customer service/ Customer relations
- Attention to detail
- Teamwork and collaboration
- Friendly, positive attitude
- Workload prioritization
Timeline
Staff Administrative Specialist
U.S. Army Reserve Command
04.2022 - 04.2025
Operations Manager
U.S. Army Active Duty
08.2017 - 04.2019
Squad Leader
U.S. Army Active Duty
08.2016 - 08.2017
Drill Sergeant
U.S. Army Active Duty
09.2013 - 08.2016
Administrative Assistant to the Brigade Commander
U.S. Army Active Duty
01.2011 - 09.2013
Military Police Officer
U.S. Army Active Duty
06.2007 - 01.2011
Bachelor of Arts - Psychology
University of South Carolina
Associate of Arts - General Studies
University of Phoenix
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