Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ina Ousley

Southaven,MS

Summary

Dedicated individual seeking a role as a Customer Support Associate with a proven track record in high-volume call center environments. Skilled in problem resolution and customer satisfaction, adept at technical troubleshooting and maintaining detailed customer records. Strong communication abilities and a passion for helping others, eager to contribute to team success in a dynamic support role.

Overview

13
13
years of professional experience

Work History

Warehouse Specialist II

Happy Returns
04.2022 - 03.2025
  • As a Warehouse Specialist II at Happy Returns, I efficiently managed inventory by tracking merchandise throughout the warehouse.
  • Collaborated with team members to meet daily order fulfillment goals, ensuring timely delivery to customers.
  • Maintained cleanliness and organization within the warehouse facility, promoting a safe working environment for all staff members.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Assembled pallets and crates for secure transportation of materials.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Maintained clean, orderly work environment free of hazards.
  • Actively participated in continuous improvement initiatives, identifying areas for potential enhancement and implementing changes as needed.

Medical Manager

Career Pro Occupational Health
07.2015 - 02.2021
  • As a Medical Manager at Career Pro Occupational Health, I oversaw the delivery of comprehensive occupational health services, ensuring adherence to the highest standards of medical care.
  • Improved employee retention rates by cultivating a positive work environment through open communication channels, recognition of achievements, and opportunities for professional growth.
  • Ensured compliance with regulatory requirements by staying informed about changes in the industry and adjusting policies accordingly.
  • Ensured the timely delivery of essential services to patients by maintaining efficient schedules for staff members, prioritizing workload based on urgency and resource availability.
  • Coordinated multidisciplinary care efforts to provide comprehensive support for patients with complex medical needs.
  • Increased patient satisfaction rates by fostering a supportive environment that prioritized clear communication and timely response to concerns.
  • Conducted regular performance evaluations for team members, identifying strengths, areas for improvement, and creating tailored development plans.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Ordered all pharmacy supplies and kept check on inventory levels.

Unarmed Security Guard

Guardsmark
03.2012 - 04.2015
  • As an Unarmed Security Guard at Guardsmark, I maintained a secure and safe environment for property and personnel by vigilantly patrolling the premises and monitoring surveillance equipment.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
  • Completed detailed incident reports to provide accurate documentation of security events for future reference.
  • Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
  • Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
  • Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
  • Maintained visitor logs for accurate record-keeping and improved site access control.
  • Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
  • Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.

Education

Diploma - Medical Assist, Nursing

Delta Technical College
Southaven, MS
11.2015

Skills

  • Effective Communication
  • Problem-Solving
  • Technical Proficiency
  • Customer Relationship Management (CRM)
  • Product Knowledge
  • Patience
  • Active Listening
  • Multitasking
  • Conflict Resolution
  • Time Management

Timeline

Warehouse Specialist II

Happy Returns
04.2022 - 03.2025

Medical Manager

Career Pro Occupational Health
07.2015 - 02.2021

Unarmed Security Guard

Guardsmark
03.2012 - 04.2015

Diploma - Medical Assist, Nursing

Delta Technical College

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Ina Ousley