Indeyah Muhammad
Southaven
Summary
Highly motivated, and dedicated individual with excellent customer service both internal and external. Possessing exceptional interpersonal skills and a strong ability to handle various customer inquiries and complaints effectively. Demonstrate proficiency in cash handling, point-of-sale system, and maintaining a clean and organized work environment. Proven track record of providing outstanding customer service, ensuring customer satisfaction, and building positive relationships. A reliable team player with a strong work ethic, seeking to utilize skills and contribute to the success of the growing company.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
QA Material Handler
Amazon
Olive Branch
12.2023 - 03.2024
- Conducted quality inspections to ensure products met Amazon quality standards and specification
- Identified, documented, and reported defects or inconsistencies
- Followed established quality control procedures and compliance guidelines
- Tracked quality data and performance metrics to monitor trends
- Collaborated with cross-functional teams to resolve quality issues
- Participated in audits and compliance checks
- Communicated quality concerns with supervisors and team members
Cashier
Walmart
Southaven
03.2021 - 04.2023
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Resolved customer complaints with empathy and professionalism, ensuring satisfaction.
- Monitored inventory levels at the front end and reported shortages to management promptly.
- Delivered friendly and professional customer service
- Processed cash, credit, and check transactions accurately
- Scanned, itemized, and totaled purchases using POS systems
- Handled returns and resolved customer concerns
- Verified identification for credit transactions
- Maintained a clean and safe work environment
- Contributed to team goals and daily store operations
Material Handler
FedEx
Olive Branch
01.2023 - 03.2023
- Loaded and unloaded materials from trucks safely and efficiently.
- Maintained cleanliness and organization of the warehouse environment.
- Assisted team members with heavy lifting and material handling tasks.
- Operated forklifts, pallet jacks, and warehouse equipment
- Moved materials to designated storage areas
- Inspected shipments for damage or defects
- Maintained accurate inventory records
- Assisted with warehouse organization and inventory control
- Followed safety protocols to prevent accidents and injuries
- Communicated effectively with supervisors and team members
Babysitter
Family Business
Coldwater
01.2019 - 12.2020
- Provided care for children ages 2–9, including overnight supervision
- Supervised children's daily activities and ensured their safety at all times.
- Communicated regularly with parents about children's progress and daily experiences.
- Prepared meals and ensured proper hygiene routines
- Assisted with homework and reading activities
- Maintained a safe and structured environment
Education
Southaven High School
SouthavenSkills
Industrial Sanitation & Cleaning
Safety & OSHA Compliance
GMP & Food-Safety Awareness
Quality Control & Inspection
Chemical Handling (following procedures)
Equipment Cleaning & Maintenance
Physical Stamina & Reliability
Teamwork & Communication
Attention to Detail
Timeline
QA Material Handler
Amazon
12.2023 - 03.2024
Material Handler
FedEx
01.2023 - 03.2023
Cashier
Walmart
03.2021 - 04.2023
Babysitter
Family Business
01.2019 - 12.2020
Southaven High School