Summary
Overview
Work History
Education
Skills
Timeline
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INDIA JONES

Columbus

Summary

Experienced Administrative Specialist with a strategic and customer-focused approach. Delivers exceptional service and efficiently resolves inquiries. Skilled in utilizing CRM systems and ticketing software to manage customer interactions and ensure timely resolution. Proven ability to leverage technology, resulting in a significant 25% increase in customer satisfaction ratings.

Overview

9
9
years of professional experience

Work History

Senior Business Account Executive

Comcast Business
12.2023 - 07.2024
  • Identified opportunities for upselling and cross-selling, leading to significant growth in revenue.
  • Collaborated with cross-functional teams to develop tailored solutions for complex business challenges.
  • Increased client satisfaction by providing exceptional account management and strategic consultation.
  • Championed change initiatives within the team by embracing new technologies and methodologies, fostering an environment of continuous improvement.

Store Manager

T-Mobile
10.2019 - 09.2023
  • ~Optimized innovative CRM software including Salesforce, HubSpot, and Microsoft Dynamics 365 to track client interactions, manage sales pipelines, and forecast revenue with 95% accuracy
  • Utilized data analytics tools like Tableau and Power BI to analyze market trends, identify opportunities, and develop targeted sales campaigns that boosted market penetration by 20%
  • Monitored key performance indicators (KPIs) and sales metrics to optimize performance, resulting in a 15% reduction in sales cycle time
  • Managed and cultivated relationships with key corporate clients, driving a 25% increase in sales revenue and achieving a 98% client retention rate

Store Manager

AT&T
03.2017 - 05.2019
  • ~Directed daily store operations, ensuring compliance with company policies and procedures, and achieved a 15% reduction in operational costs through effective resource allocation and process optimization
  • Implemented advanced store management software, including ERP systems and POS integrations, which streamlined inventory management and improved data accuracy by 20%
  • Spearheaded strategic sales initiatives, resulting in a 25% year-over-year increase in total revenue
  • Analyzed sales data and market trends using advanced analytics tools, enabling the development of targeted marketing campaigns that boosted foot traffic by 30%

Head MUA/Key Holder

Mac Cosmetics
06.2015 - 03.2017
  • ~Optimized complex makeup techniques and tools, including airbrushing and contouring, which elevated the overall client experience and satisfaction by 25%
  • Assisted in budgeting and financial planning, providing accurate sales forecasts and expenditure reports
  • Maximized data analytics tools to monitor store performance metrics, identifying areas for improvement and implementing corrective actions that increased overall profitability by 12%
  • Performed makeup workshops and tutorials, boosting product sales by 20% through effective demonstrations and client education

Education

Pursuit Of Bachelors - Business

East MS Community College
Scooba, MS

Skills

  • Zendesk
  • Salesforce
  • RingCentral
  • DocuWare
  • Java Script
  • SharePoint
  • Fast typing 60 wpm
  • Quality Assurance
  • POS Systems
  • Project Management
  • Smartsheet
  • Account Management
  • Trello
  • Microsoft Office Suite
  • Netforum
  • Fraud Detection/Prevention
  • Search Engine Optimization(SEO)
  • Helpdesk Software
  • ADP
  • Proxyclick
  • Technical Troubleshooting
  • Zoho CRM
  • QuickBooks
  • DocuSign

Timeline

Senior Business Account Executive

Comcast Business
12.2023 - 07.2024

Store Manager

T-Mobile
10.2019 - 09.2023

Store Manager

AT&T
03.2017 - 05.2019

Head MUA/Key Holder

Mac Cosmetics
06.2015 - 03.2017

Pursuit Of Bachelors - Business

East MS Community College

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INDIA JONES