Summary
Overview
Work History
Education
Skills
Certification
Timeline
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India Lee

New Albany

Summary

Dynamic customer service professional with a proven track record at Waste Management, excelling in cross-selling and upselling. Known for empathy and patience, I enhance customer satisfaction by resolving issues promptly and effectively. My goal-oriented mindset drives performance, ensuring repeat business and strong client relationships. Proficient in data entry and CRM tools.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CSR, Sales

Waste Managment
02.2025 - Current
  • Built strong relationships with clients, leading to repeat business and referrals.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
  • Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Utilized CRM tools effectively to track customer interactions and maintain accurate records.

CSR

Iqor
03.2019 - 05.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Assistant Manager

Popeyes® Louisana Kitchen
01.2017 - 01.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

CMAA - Continuing Education

Northease Mississippi College
Booneville, MS
05-2025

Associate of Arts - Liberal Arts

Itawamba Community College
Fulton, MS
05-2022

GED -

Batesville Job Corps Center
Batesville, MS
05-2006

Skills

  • Cross-selling and upselling
  • Data entry proficiency
  • Empathy and patience
  • Performance tracking
  • Goal-oriented mindset

Certification

  • CMAA - Certified Medical Administrative Assistant

Timeline

CSR, Sales

Waste Managment
02.2025 - Current

CSR

Iqor
03.2019 - 05.2020

Assistant Manager

Popeyes® Louisana Kitchen
01.2017 - 01.2019

CMAA - Continuing Education

Northease Mississippi College

Associate of Arts - Liberal Arts

Itawamba Community College

GED -

Batesville Job Corps Center

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India Lee